Emily Jin
Bedford Park,SA
Summary
Child-centered professional equipped with administrative and customer service expertise. Helps keep social services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Willing to learn, mater new skills quickly and work effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Self-Employed
Eastern Suburb, SA
07.2019 - 07.2024
- Managed restaurant from different aspects in terms of sales boost, menu design, recruitment and training of employees, and ensured compliance with local health codes and safety regulations.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Established standards for quality control, customer service, health and safety regulations.
- Served as primary point of contact for customer inquiries or complaints.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Established and maintained strong relationships with clients, staff, suppliers, landlord, agent, and councils.
- Maintained up-to-date knowledge of industry trends and best practices.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Filed BAS statement quarterly to ATO.
IELTS English Teacher
KISSLIFE Academy
Adelaide, SA
10.2019 - 02.2022
- Assisted students in listening, reading, writing, and speaking to achieve their target band score: 8778.
- Conducted skills assessments to uncover performance gaps.
- Employed variety of assessment tools and strategies to improve instruction methods.
- Boosted students' confidence in their speaking and writing abilities through consistent practice and constructive feedback.
- Modified curriculum plans with colleagues to meet changing student needs.
- Adopted new technologies and online platforms to facilitate student learning.
- Provided individual mentoring and special tutoring to struggling students.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
- Facilitated small group and individual instruction to maximize student learning.
- Supported students holistically to achieve academic success.
- Created and delivered engaging lesson plans to accommodate different learning styles.
Disability Support Worker
Uniting Communities
Prospect, SA
09.2017 - 04.2019
- Provided emotional support to clients with mental health issues and physical disability during challenging times, fostering resilience and coping skills.
- Kept accurate records for client files and handled related paperwork.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Monitored client vital signs and tracked behaviours to keep healthcare supervisor well-informed.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Improved client independence by developing personalized support plans with coordinators tailored to individual needs and goals.
- Assisted patients in accessing community resources.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Drove clients safely to social activities and appointments.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Participated in clients' group work and transported them to their homes.
- Participated in team meetings with supervisors and other staff regularly to debrief, reflect, and improve my performance.
Community Aged Care Worker
Accept Care
North Adelaide
05.2017 - 09.2017
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Facilitated social activities for clients, encouraging engagement and participation in community events.
- Assisted in developing exercise programs tailored for elderly clients to enhance their mobility and strength.
- Organized transportation services for clients when necessary, coordinating medical appointments or facilitating attendance at local events.
- Recognized and reported abnormalities or changes in clients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Enhanced client satisfaction by providing personalized care and support to elderly individuals.
Student Social Worker
Royal Adelaide Hospital
Adelaide, SA, SA
07.2016 - 01.2017
- Participated in professional development and training opportunities to enhance clinical skills.
- De-escalated stressful situations through individual and family crisis interventions.
- Monitored clients' progress to adjust treatment plans accordingly.
- Enhanced client well-being by conducting comprehensive psycho-social assessments and developing individualized care plans..
- Developed culturally sensitive interventions tailored to the unique needs of diverse populations served in the agency setting.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Provided emotional support to clients through active listening and empathetic communication, fostering strong therapeutic relationships.
- Coordinated and Facilitated with other agencies to transport clients from remote areas back to home
- Assessed clients in financial hardship situation and helped them get funding from charities.
Student Social Worker
Allenby Gardens Primary School
Allenby Gardens , SA
08.2015 - 01.2016
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Documented data and completed accurate updates to case records.
- Offered community resource guidance to clients to meet family needs for assistance.
- Advocated for students' needs through effective communication and collaboration with school staff, resulting in increased access to academic accommodations and support services.
- Implemented social skills training programs for students exhibiting disruptive behaviours leading to more positive classroom interactions among peers.
- Promoted a safe and supportive learning environment by implementing evidence-based prevention programs focused on bullying, substance abuse, and mental health awareness.
Education
Master Of Social Work - Social Sciences
Flinders University
Adelaide, SA04.2017
Bachelor of Arts - English
HengYang Normal University
China06-2008
Skills
- Active Listening
- Compassion and Empathy
- Problem Resolution
- Organization
- Relationship Building
- Analytical and Critical Thinking
- Dependable and Responsible
- Excellent Communication
- MS Office
- Organization and Time Management
- Attention to Detail
- Software Proficiency
- Data Entry
- Supervision and leadership
- Multitasking
Certification
- Child Safe Environment Training
- Responding to Abuse and Neglect (RAN) Training
- First Aid Certificate
- Mental Health First Aid Training
- KidsMatter Training
- Strategies for Managing Abuse Related Trauma (SMART) Training
- Impact of Early Life Exposures on Child Wellbeing Training
- EPAS Training
- Dementia Training
- The Impact of Brain Injury on Self Concept by AASW
- Patient-Centered Medical Home
- Suicide Prevention Training
- Community Champions Participation Certificate by Catalyst Foundation
- Working Effectively In Teams
- Education and Care Induction Session for Volunteers 2015-2017
- Inspire Mentor Orientation Training 2015
Languages
English
Full Professional
References
References available upon request.
Timeline
IELTS English Teacher
KISSLIFE Academy
10.2019 - 02.2022
Restaurant Owner
Self-Employed
07.2019 - 07.2024
Disability Support Worker
Uniting Communities
09.2017 - 04.2019
Community Aged Care Worker
Accept Care
05.2017 - 09.2017
Student Social Worker
Royal Adelaide Hospital
07.2016 - 01.2017
Student Social Worker
Allenby Gardens Primary School
08.2015 - 01.2016
Master Of Social Work - Social Sciences
Flinders University
Bachelor of Arts - English
HengYang Normal University
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