Emily Johanson
Tiaro
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Telstra
05.2022 - 02.2025
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Set up networks and computers for business and residential customers.
Mill Worker
Dale And Meyers Timber
10.2020 - 03.2021
- Assisted mill operators with putting mixes on mill and adding compounds.
- Checked operational safety of assigned mill equipment to report any quality or maintenance problems or issues to supervisor.
- Guided lumber from sawing machine into conveyor to transport material to trimmer saw.
- Rolled logs onto carriages and adjusted position of logs to cut wood according to set dimensions.
- Regulated inflow of materials and observed outflow to attain correct levels of specified product.
- Completed accurate processing reports documenting product weights, box numbers, grading and lot numbers.
- Set-up, adjusted and monitored processing machinery.
- Monitored processes and made adjustments to maintain product specifications and production volume.
- Sorted and arranged logs and timber according to sizes and wood type to allow for easy identification.
- Used power saws, circular saws and sanders to cut and trim raw logs into desired sizes and shapes.
- Conducted inspection of logs to identify defects and indicate areas for removal.
Bartender
The Royal Hotel
04.2020 - 09.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights and weekends.
- Set up glassware, liquor and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Built relationships with vendors to manage orders and negotiate costs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Hospitality Specialist
Maryborough Sports Club
03.2019 - 03.2020
- Collaborated with various team members to meet guests' requests.
- Used software to record guests' check-ins and check-outs.
- Greeted and assisted 100+ guests every day and gathered information about each reservation.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Stored guest valuables in safe and individual boxes for security.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Retail Sales Assistant
Ally Fashion
08.2018 - 02.2019
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Effectively located merchandise across various stores to address customer needs.
- Logged reports, expenses, receipts, and sales in company database.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
Team Member/Crew Trainer
Kentucky Fried Chicken
10.2015 - 08.2018
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Learned all required tasks quickly to maximize performance.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Continuously checked products for quality assurance according to strict guidelines.
- Sought out ways to go above and beyond job requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Year 12 Tertiary Certificate
Trinity Christian School
Wanniassa, ACT07.2018
Skills
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- AutoCAD
- Solid Edge
- Operation monitoring
- Worksite safety
- Material loading and unloading
- Machinery operation
- Team Building
- Training and mentoring
- Complaint resolution
- Cash Handling
- Good Telephone Etiquette
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Computer Proficiency and Microsoft Office
- Merchandise Receiving and Handling
- Payment Processing
- Store Policies and Procedures
- Customer Service
- POS Software
- Item Ticketing and Pricing
- Production output documentation
Certification
- Certificate 3 in Retail
- SITHGAM001 - Provide Responsible Gambling Services
- SITHFAB002 - Provide Responsible Service of Alcohol
- ASBIRA001 - Identify and report asbestos materials and/or products
- CPCCWHS1001 - Prepare to work safely in the construction industry
- Certificate 1 in Active Volunteering
Additional Information
References
-Nicole Hough
Gaming Manager - Maryborough Sports Club
0432562612
-Gavin Lane
Shift Supervisor - Maryborough Sports Club
0487646055
-Izabelle Ritchie
Store Manager - Ally Fashion Canberra
0432 024 457
-Lynette Fox
Shift Supervisor - Maryborough Sports Club
0408727887
Timeline
Telecommunications Technician
Telstra
05.2022 - 02.2025
Mill Worker
Dale And Meyers Timber
10.2020 - 03.2021
Bartender
The Royal Hotel
04.2020 - 09.2020
Hospitality Specialist
Maryborough Sports Club
03.2019 - 03.2020
Retail Sales Assistant
Ally Fashion
08.2018 - 02.2019
Team Member/Crew Trainer
Kentucky Fried Chicken
10.2015 - 08.2018
Year 12 Tertiary Certificate
Trinity Christian School
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