EMILY JONES
Summary
Enthusiastic worker pursuing a Bachelor of Business from Monash University and energised to build a long-term career with a solid foundation of practical experience. Dedicated to learning and supporting established professionals. Adept in various social media platforms and office technology programs.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Pandora
10.2024 - 01.2025
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Front of House Worker
Pryzm
11.2023 - 08.2024
- Maintained a high level of customer satisfaction through proactive service and positive interactions
- Provided information on upcoming events and promotions to enhance the guest experience
- Answer any questions about the nightclub's events, facilities, and policies
- Sell tickets to guests at the door, handling cash and card transactions accurately
- Report any operational issues or discrepancies to the Front of House Manager
Cafe Worker
Sandrock
08.2021 - 07.2023
- Worked in a very fast-paced environment, taking customer orders on register, and dealing with cash and EFTPOS
- Efficiently ran food orders and called out coffee orders, whilst maintaining a clean and safe environment
- Trained multiple new workers to learn cleaning procedure, alongside usage of the register, and appropriately open and close the store
- Encouraged customers to purchase additional food and beverage items using upselling techniques
Crew Member
McDonald's
05.2018 - 05.2021
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Served customers through both drive-thru and counter, dealing with both cash and EFTPOS
- Cleaned, swept and mopped food preparation and FOH areas
- Kept wait times low through fast order taking and payment processing
Education
Bachelor of Business - Banking And Finance
Monash University
Caulfield, VIC11-2025
Tasmanian Certificate of Education -
The Friends' School
11.2020
Skills
- Strong Communication
- Highly Analytical
- Positive Attitude
- Customer Service
- Ability to work in a team
- Adept in various Microsoft platforms
Awards
- The Friends' School Academic Excellence Award, 2020
- Top 100 TCE Students' for ATAR, 2020
- Academic Scholar Award, Ormond College VIC, 2021
- "Achieving Potential Access" scholarship recipient at Monash University, 2022-23
Highest Scoring Subject Results
- Macroeconomics, 96%, High Distinction
- Commercial Banking & Finance, 90%, High Distinction
- Business Law, 89%, High Distinction
- Foundations of Finance, 88%, High Distinction
- Business Finance, 88%, High Distinction
Extra Information
University of Sussex: Completed one year abroad studying at the University of Sussex (09/23-07/24). Completed eight subjects abroad, undertook a variety of international subjects, and expanded on international knowledge. Completed the year with first class honours.
Vienna Business Trip: Participated in a University business trip to Vienna, Austria. As part of the trip, we visited small businesses, the University of Vienna, and had a tour at the United Nations.
Entrepreneurship Club: part of my year abroad, I joined a weekly extracurricular class to develop my entrepreneurial skills. Each week we would hear from business experts, and it was a great opportunity to hone my skills and develop connections with likeminded people.
Timeline
Retail Sales Associate
Pandora
10.2024 - 01.2025
Front of House Worker
Pryzm
11.2023 - 08.2024
Cafe Worker
Sandrock
08.2021 - 07.2023
Crew Member
McDonald's
05.2018 - 05.2021
Tasmanian Certificate of Education -
The Friends' School
Bachelor of Business - Banking And Finance
Monash University
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