Emily-Kate Murphy
Melbourne,VIC
Summary
Hardworking employee with exceptional customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a self-motivated, success driven team player with excellent problem solving and communication skills.
Overview
8
8
years of professional experience
Work History
Club Manager
Fitness First
Melbourne, VIC
10.2023 - Current
- Developed strategies for increasing revenue opportunities through improved services or products offered.
- Assigned tasks and work hours to staff.
- Reviewed financial statements regularly to monitor performance against budget goals.
- Identified root causes of club issues and executed game plan for improvement.
- Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
- Administered first aid in emergency situations.
- Delegated work to staff, setting priorities and goals.
- Created marketing materials such as flyers, posters, and banners to promote special events and offers.
- Kept track of drink inventory and ordered new stock to maintain supplies.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Interviewed applicants to extend employment offers to maintain high-performing work environment.
- Fostered warm environment by greeting and welcoming new club members.
- Provided excellent customer service by promptly responding to inquiries from members.
- Trained workers in company procedures or policies.
- Created discounts and themed promotions to promote higher turnout and profitability.
Member Service Manager
Fitness First
Melbourne, VIC
02.2020 - 10.2023
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Collaborated with management to align on strategy and communication of content.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Supported sales team members to drive growth and development.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Resolved customer complaints regarding sales and service.
- Created and maintained sales environment to support business objectives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Member Service Representative
Goodlife Health Clubs
Melbourne, VIC
11.2018 - 02.2020
- Consulted with customers regarding needs and addressed concerns.
- Greeted customers in a friendly and professional manner.
- Participated in team meetings to discuss customer service strategies and goals.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Handled customer complaints in an efficient and courteous manner.
Senior Sales Assistant
Kookai Australia
Melbourne, VIC
11.2015 - 11.2019
- Fostered relationships with customers to expand customer base and retain business.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Assisted in developing sales strategies to increase revenue.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Reset store displays for special events and seasonal merchandise changes.
- Resolved customer issues promptly and efficiently.
- Planned store layout design based on product categories, pricing structures and promotional offers.
- Developed training materials for new hires on company policies and procedures related to sales operations.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided customer service and support to customers with inquiries or complaints.
Education
Associate of Arts -
The Australian Film And Television Academy
Melbourne, VIC02-2022
Diploma - Hospitality
William Angliss
Melbourne, VIC12-2016
High School Diploma -
Sandringham College
Sandringham, VIC12-2015
Skills
- Staff Training
- Performance Management
- Team Motivation
- Team Leadership
- Risk Management
- Conflict Resolution
- Team Building
Accomplishments
- Golden Extinguisher -Safety Award
- Peoples champion award - for overall morale
- Gold certificate - management training
References
References available upon request.
Timeline
Club Manager
Fitness First
10.2023 - Current
Member Service Manager
Fitness First
02.2020 - 10.2023
Member Service Representative
Goodlife Health Clubs
11.2018 - 02.2020
Senior Sales Assistant
Kookai Australia
11.2015 - 11.2019
Associate of Arts -
The Australian Film And Television Academy
Diploma - Hospitality
William Angliss
High School Diploma -
Sandringham College
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