Emily Keane
Brisbane,QLD
Summary
Highly motivated and detail-oriented professional with extensive experience in project support and stakeholder management. Adept at coordinating project activities, tracking progress, and managing documentation to support successful project delivery. Proven ability to communicate effectively, manage competing priorities, and work collaboratively in dynamic environments. Seeking an opportunity to apply my organizational and problem-solving skills in a new environment while continuing to develop my expertise.
Overview
7
7
years of professional experience
Work History
Senior Engagement Officer
Economic Development Queensland
07.2024 - Current
- Lead stakeholder engagement for the Northshore Brisbane redevelopment.
- Develop and implement strategic engagement plans for major precinct projects, including the Northshore Brisbane Parklands and Street Renewal Programs.
- Accurate data management in Consultation Manager, and the ability to interpret the efficiency of engagement strategies, and identify emerging trends and issues.
- Manage relationships with government agencies, community stakeholders, and commercial tenants to facilitate project success.
- Oversee communication strategies, including public notices, media content and community updates.
- Monitor project timelines, budgets and risks, ensuring alignment with strategic objectives.
- Coordinate project meetings, develop agendas and document key actions and decisions.
Community Engagement Officer
Brisbane City Council
08.2022 - 06.2024
- Designed and implemented community engagement strategies for major infrastructure projects.
- Following high performance on the Moggill Road Project, I was selected to mobilise the Beams Road Upgrade project, gaining experience across the entire project lifecycle.
- Strong interpersonal and communication skills to establish and maintain positive internal and external stakeholder relationships, to deliver customer-focused outcomes and to advance project milestones.
- Strategically planned, implemented, monitored, and adjusted communication and engagement strategies to respond to community views and concerns.
- Expertly managed communication channels, swiftly resolving community enquiries and complaints, fostering positive community relations.
- Rigorous project planning techniques to effectively organise, schedule and manage engagement for multiple projects, ensuring efficient delivery and stakeholder satisfaction.
- Implemented new monitoring and evaluation systems for the Beams Road Upgrade, drawing from lessons learned on the Moggill Road Upgrade.
- Represented Brisbane City Council at various events and information sessions, building a positive community reputation.
- Developed strong written content for various mediums, including websites, construction notices, engagement surveys and media briefings.
Community Engagement Support Officer
Brisbane City Council
10.2021 - 07.2022
- Provided administrative and project support to ensure the smooth delivery of infrastructure projects.
- Coordinated meetings, prepared agendas, and documented key actions and decisions.
- Managed project templates, tracked progress, and maintained accurate records.
- Liaised with internal and external stakeholders to support engagement activities.
- Assisted with the development of communication materials, including notices, and reports.
- Gained proficiency in InDesign and GIS software to support project documentation and reporting.
- Analysed data to assess the effectiveness of engagement strategies and identify areas for improvement.
Community Engagement Officer - Lead QLD Officer
National Retail Association
08.2020 - 10.2021
- Implemented targeted engagement activities across urban and regional QLD to assist retailers navigate national and state legislation and policy initiatives
- Delivered strong public support, positive behaviour changes, and high compliance for each campaign through effective communication and interpersonal skills
- Experienced travelling urban and regional QLD utilising a mix of targeted communication methods to engage diverse and “hard to reach” stakeholder groups
- Managed a national team of three engagement officers to deliver an education campaign to over 3,000 retailers, exceeding all KPIs by a minimum of 5%
- Utilised stakeholder mapping techniques to facilitate targeted communication strategies and foster collaborative relationships
- Defined campaign objectives, developed communication strategies, and produced comprehensive stakeholder materials, resulting in increased awareness and behavioural change
Learning and Development Internship
Queensland Government
01.2021 - 04.2021
- Designed and delivered a training program on effective conflict resolution to enhance team leader productivity.
- Confident presenter with the ability to present detailed content in an accessible manner.
- Applied adult learning theory to create interactive and impactful training sessions.
National Welcome Team Leader
Australian Conservation Foundation
02.2020 - 12.2020
- Launched the ACF Welcome Team initiative, overseeing ten volunteers responsible for onboarding new supporters.
- This project improved the effectiveness of volunteer onboarding, optimised and increased volunteer engagement, and improved the overall volunteer experience.
- Led volunteer recruitment, from role descriptions to interviews and inductions.
- Recruited and onboarded over 300 supporters in key electorates through strategic campaigns and strong relationship management.
- Highly effective problem-solving skills, and teamwork skills, to reshape team objectives and seize strategic opportunities.
- Designed and facilitated training programs, fostering team development and high retention.
- Delivered training and online events for audiences of 150+, demonstrating strong communication and public speaking skills.
Undergraduate Tax Accountant
Pitcher Partners
09.2018 - 05.2019
Education
Bachelor of Business - Accounting
Queensland University of Technology
11-2021
IAP2 Essentials Certificate -
IAP2 Australasia
Skills
- Project Support – Scheduling, coordinating meetings and tracking project progress
- Relationship Management – Building and maintaining strong partnerships with government agencies, businesses and community groups
- Project Management – managing timelines, deliverables and stakeholder expectations to ensure successful project outcomes
- Strategic Planning – Developing and executing effective engagement and communication strategies
- Report and Document Preparation – Drafting reports, meeting minutes, public notices and engagement materials
- Procurement and Budget Tracking – Supporting procurement processes and monitoring the financial aspects of projects
- Public Speaking and Facilitation – Confidently presenting information to diverse audiences and leading stakeholder discussions
- Data Analysis – Tracking trends, analysing feedback and providing actionable insights
- Problem-Solving – Identifying challenges, developing solutions and adapting to changing project needs
- Time Management – Balancing multiple projects, deadlines and stakeholder demands efficiently
- Customer Service – Handling enquiries with professionalism, providing clear and timely responses
- Microsoft Office Suite and Digital Tools – proficient in Excel, Word, PowerPoint, Outlook, Teams, and stakeholder management systems
References
Contact details available upon request
- Aaron Oeham, Principal Engagement Officer
- Emily Glatthor, Project developer at Squadron Energy
Timeline
Senior Engagement Officer
Economic Development Queensland
07.2024 - Current
Community Engagement Officer
Brisbane City Council
08.2022 - 06.2024
Community Engagement Support Officer
Brisbane City Council
10.2021 - 07.2022
Learning and Development Internship
Queensland Government
01.2021 - 04.2021
Community Engagement Officer - Lead QLD Officer
National Retail Association
08.2020 - 10.2021
National Welcome Team Leader
Australian Conservation Foundation
02.2020 - 12.2020
Undergraduate Tax Accountant
Pitcher Partners
09.2018 - 05.2019
Bachelor of Business - Accounting
Queensland University of Technology
IAP2 Essentials Certificate -
IAP2 Australasia
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