Summary
Overview
Work History
Education
Skills
Timeline
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Emily Keil

West Brunswick,VIC

Summary


Detail-oriented and sociable team player who is confident working within fast-paced environments. Ability to handle multiple tasks simultaneously while prioritising customer connections. Excellent interpersonal and time management skills.

Overview

6
6
years of professional experience

Work History

Retail Assistant (Beauty Advisor)

Myer
08.2022 - Current
  • Used POS system to process sales, returns, and gift card activations.
  • Built customer loyalty and retention by building a unique rapport amongst clients.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Manager

Georgies On Vista
01.2021 - 08.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Followed strict recipes and drink measurements ensure product consistency.

Barista Trainer

Starbucks
09.2017 - 10.2021
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines, blenders, commercial coffee brewers, and other equipment.
  • Listened carefully to customer requests and created personalized beverages to build customer rapport.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

Bachelor of Arts - Psychology

Deakin University
Melbourne, VIC
12.2024

Skills

  • Operations Management
  • Product and Service Knowledge
  • Customer Rapport
  • Quality control
  • Time management
  • Opening and Closing Duties
  • Safe Food Handling
  • Latte Art
  • Beverage Preparation

Timeline

Retail Assistant (Beauty Advisor)

Myer
08.2022 - Current

Assistant Manager

Georgies On Vista
01.2021 - 08.2022

Barista Trainer

Starbucks
09.2017 - 10.2021

Bachelor of Arts - Psychology

Deakin University

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Emily Keil