Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Training
PROFILE
TRAVEL EXPERIENCE
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Emily Kelly

Emily Kelly

Stockton

Summary

Detail-oriented and highly organised professional with proven experience in administrative support, including scheduling, correspondence, and office coordination. Adept at streamlining workflows and ensuring operational efficiency in dynamic environments. Demonstrates strong interpersonal and communication skills to foster effective collaboration across teams and with external stakeholders. Committed to upholding integrity, confidentiality, and professionalism—qualities essential for contributing to the mission and values of the Australian Federal Police.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Temporary OPC Electoral Assistant

Australian Electoral Commission (AEC)
03.2025 - 07.2025
  • Government-based Collaboration and Intelligence
  • Contract
  • Supported election-related communication efforts by preparing materials and responding to inquiries.
  • Collaborated with team members to streamline administrative procedures for improved workflow.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • .Completed daily logs for management review.
  • Managed data and correspondence to secure information across complex landscapes of organisational departments.

RSA Marshal and Events Customer Service

Event Force (owned by ACES Group)
12.2022 - 04.2025
  • Customer Service and Reception
  • Evaluated event processes for continuous improvement, enhancing operational effectiveness.
  • Managed high-stress situations effectively by using de-escalation tactics before resorting to force, reducing the risk of injury or escalation.
  • Maintained detailed records of all activities performed during shifts, promoting accountability and transparency within the department.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.

Box Office Supervisor

McArthur - Ticketek
03.2023 - 10.2023
  • Including Newcastle 500 Supercars
  • 10/3/23 - 12/3/23
  • Managed cash handling processes, maintaining accuracy and accountability in transactions.
  • Developed strong relationships with key industry partners, securing preferential show access for our venue.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Member Services Officer

Genesis
04.2023 - 07.2023
  • Assisted members with account inquiries and service requests to enhance customer satisfaction.
  • Educated members on product offerings and services to promote informed decision-making.
  • Developed strong relationships with members through active listening and personalised assistance.
  • Monitored branch security measures, adhering to protocols to protect members'' assets and personal information.
  • Processed transactions accurately and efficiently, minimising errors while upholding strict confidentiality standards.

Bartender

QT Hotels and Resorts (5 Star)
09.2022 - 01.2023
  • Bartending and Event Management
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, ensuring timely restocking and adherence to quality standards.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Increased repeat customer numbers, creating a welcoming atmosphere and remembering regulars' favourite drinks.

Receptionist

Quest Apartment Hotels
08.2022 - 09.2022
  • Assisting Receptionist and Usher
  • Contract
  • Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Assisting Functions Coordinator

The Beach Hotel
12.2018 - 08.2022
  • Coordinated daily operations to ensure seamless guest experiences and satisfaction.
  • Assisted in managing event logistics, including setup, scheduling, and vendor coordination.
  • Monitored inventory levels and collaborated with suppliers to maintain stock for hotel services.

Stylist

Sheike
10.2021 - 01.2022
  • Sales and Retail
  • Contract
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.

Barista

McDonald's
06.2018 - 01.2019
  • Prepared and served high-quality beverages according to standardised recipes.
  • Maintained cleanliness and organisation of workstations and dining areas.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Monitored inventory levels, ensuring timely restocking of supplies as needed.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.

Volunteer Lighting Operator, Usher and Audio Operator

Newcastle Civic Theatre, Newcastle Playhouse and Broadmeadow Hunter Theatre
03.2016 - 12.2018
  • Conducted routine maintenance checks to uphold operational standards.
  • Adhered to safety protocols, maintaining a secure work environment.
  • Maintained a clean and organised work area, setting a standard for workplace tidiness and efficiency.
  • Reduced waste and increased recycling, contributing to more sustainable production practices.

Assisting Receptionist and Usher

Civic Theatre
01.2018 - 12.2018
  • Maintained accurate records of visitor logs and ticket sales using theatre management software.
  • Assisted patrons with inquiries about performances, contributing to a welcoming environment.
  • Answered phone promptly and directed incoming calls to thecorrect offices.
  • Resolved customer problems and complaints.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Barista

McDonald's
10.2016 - 01.2018
  • Prepared and served high-quality beverages according to standardised recipes.
  • Maintained cleanliness and organisation of workstations and dining areas.
  • Operated espresso machines and coffee grinders proficiently for optimal beverage quality.
  • Monitored inventory levels, ensuring timely restocking of supplies as needed.

Education

Master of Laws (LLM) - Criminology

University of Newcastle
Newcastle, NSW
07.2025

Bachelor of Criminology - Legal Studies

University of Newcastle
Newcastle, NSW
12.2023

Certificate III - Fitness Training And Assessment

Australian Institute of Fitness
Cardiff, NSW
05.2020

Certificate III - Live Production and Services

Hunter School of The Performing Arts
Broadmeadow, NSW
01.2018

Skills

  • Time management, critical thinking, excelling under pressure, research-based tasks, dealing with demanding customers
  • Experienced with Microsoft Office Suite
  • Organisational time strategies
  • Confidentiality compliance measures
  • Strategic task management
  • Computer literacy
  • Thorough review processes
  • Effective team engagement
  • Strong written communication skills
  • Building professional connections
  • Resource allocation
  • Adaptable learner

Certification

  • RSA - BarMax - 2023-11-05
  • RCG - BarMax - 2023-11-05

Timeline

Temporary OPC Electoral Assistant

Australian Electoral Commission (AEC)
03.2025 - 07.2025

Member Services Officer

Genesis
04.2023 - 07.2023

Box Office Supervisor

McArthur - Ticketek
03.2023 - 10.2023

RSA Marshal and Events Customer Service

Event Force (owned by ACES Group)
12.2022 - 04.2025

Bartender

QT Hotels and Resorts (5 Star)
09.2022 - 01.2023

Receptionist

Quest Apartment Hotels
08.2022 - 09.2022

Stylist

Sheike
10.2021 - 01.2022

Assisting Functions Coordinator

The Beach Hotel
12.2018 - 08.2022

Barista

McDonald's
06.2018 - 01.2019

Assisting Receptionist and Usher

Civic Theatre
01.2018 - 12.2018

Barista

McDonald's
10.2016 - 01.2018

Volunteer Lighting Operator, Usher and Audio Operator

Newcastle Civic Theatre, Newcastle Playhouse and Broadmeadow Hunter Theatre
03.2016 - 12.2018

Master of Laws (LLM) - Criminology

University of Newcastle

Bachelor of Criminology - Legal Studies

University of Newcastle

Certificate III - Fitness Training And Assessment

Australian Institute of Fitness

Certificate III - Live Production and Services

Hunter School of The Performing Arts

Awards

  • Alumni Representative – University of Newcastle (UON)
    Actively engage in university events across Newcastle and the Hunter region, offering mentorship and guidance on academic pathways, credit transfers, and career development in criminology and law.
  • Master of Laws (LLM) – Criminology Major
    First graduate of UON’s LLM Criminology program. Achieved multiple High Distinctions, including for two major thesis papers:“Examining United Nations Conventions and the International Criminal Court’s Effectiveness in Enforcing Counter-Terrorism and Human Rights Norms” – selected as the foundation for future PhD research.
    “The Continuous Challenge of Child Abuse and Neglect in Sydney: A Legal, Socio-economic and Neurological Analysis.”
  • Bachelor of Criminology – Legal Studies Major
    Graduated with distinction, with practical experience in NDA-based environments and university placement under leading criminologists.
  • Recipient – Ray Dodd's Memorial Scholarship (Twice)
    Represented Australia in international cultural exchanges with the International Police Association in Los Angeles and South Africa, collaborating with youth from 35 countries.
  • Certified & Compliant for Law Enforcement Work National Police Check – Australian Federal Police (22 June 2025)
    Working With Children Check (WWCC) – (22 April 2023)
    First Aid Certificate – (27 April 2023)
    NSW White Card – (2018)
  • Additional Training in Intelligence & Criminology ASIO Analyst Virtual Experience – Prosple
    Cyber Security & Threat Prevention – Alison Education
    Forensic Psychology & Evidence-Based Policing – Open University
    Domestic & Family Violence Response – DV-Alert (Nationally Recognised Unit)

Training

  • Completed short courses at NIDA, Sydney, including:
  • Acting 101 (3rd-6th/10/17)
  • Audition Preparation (7-8th/10/17)
  • Screen Acting & Accents (2-5th/1/18)
  • HSC Drama Performance (15-19/1/17)
  • Improvisation Skills & Character Building (16/6/18)
  • Screen Acting Preparation (23/10/16)
  • Parramatta Jaqueous Lecouq (8/2/18)
  • Additional workshops were held by Stagemilk, ATYP, STC, and other local theatre and screen companies.

PROFILE

  • D.O.B - 2000-07-27
  • Address - 205 Mitchell Street, Stockton, NSW, 2295.
  • Email - emilyk2300@gmail.com (Best form of contact).
  • Phone Number - 0412 435 746

TRAVEL EXPERIENCE

  • Scotland Residency: I lived in Scotland for six months, during which I commenced high school at Alva Academy and extensively travelled throughout the UK and parts of Europe on weekends. Following this period, I spent two more months exploring various European countries.
  • International Scholarship: At 17, I represented Australia on the International Police Association Ray Dodds scholarship in South Africa for two weeks.
  • Countries Visited:
  • United Kingdom (England, Ireland, Scotland, Wales)
  • Germany
  • Austria
  • Luxembourg
  • Belgium
  • Switzerland
  • The Netherlands
  • France
  • Italy
  • South Africa
  • United Arab Emirates
  • Thailand
  • New Zealand
  • New Caledonia (Noumea, Isle of Pines, Maré)
Emily Kelly