Emily Keogh
Newcastle,NSW
Summary
A dedicated, task driven technology professional with experience in learning management systems, conflict resolution, meeting hosting and facilitation, customer service, office management and admin duties. Proficient at leveraging communication and interpersonal skills to interact with diverse individuals and groups at all organisational levels.
Overview
8
8
years of professional experience
Work History
Administrative Assistant in Teaching and Learning
HCISS, The University Of Newcastle
02.2023 - Current
- Gained extensive knowledge in Courseloop, Allocate+, Nustar, ServiceNow, WebTimetable & Canvas.
- Gained strong leadership skills by managing projects from start to finish such as assisting in implementing the HCISS School T&L Committee and related agendas and minutes.
- Organised and hosted School T&L Committee Meetings for Courseloop Revisions, entered data into Courseloop, and approved minor and major course revisions.
- Strengthened relationships with HCISS academics to encourage interdisciplinary collaboration and improve offerings for students between both programs and courses.
- Implemented strategies to increase student retention and engagement such as suggesting revisions to timetables and types of offerings.
- Increased campus-wide engagement in UoN initiatives through the promotion of 'Welcome Week', orientation programs and HCISS Events.
- Assisted with day-to-day operations, working efficiently and productively with other departments such as the College of Human and Social Futures, the Timetabling Team and Student Central teams.
Casual Bartender, the Conservatorium of Music
The University Of Newcastle
02.2023 - Current
- Cultivated strong relationships with repeat customers from throughout the UoN, and engaging in friendly conversation.
- Participated in promotional events, representing the Conservatorium of Music.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
Learning Management System Specialist (LMS)
LDTI, University Of Newcastle
10.2021 - 06.2022
- Frequently resolving academic conflicts regarding the transition of their courses and responding in a professional and courteous manner.
- Individually responsible for the final check of courses before they are deemed ‘live' and available to students.
- Acted as a team leader in group projects, delegating tasks and providing feedback for 8-10 CTA's.
- Admin tasks completed as needed including bookings, hosting large meetings, answering phones and responding to email and support call enquiries.
Course Transition Assistant (CTA)
LDTI, The University Of Newcastle
02.2021 - 10.2021
- Transitioning and re-working university course content for the purpose of providing accessible and high-quality courses for students
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems in relation to design, structure and system malfunctions.
Figure Skating 'Learn To Skate' Coach
Hunter Ice Skating Stadium
07.2016 - 12.2020
- Achieved a Level 0 accreditation for figure skating coaching
- Coordinated with parents and managers to meet each individual students needs, as well as introducing drills and games for the benefit of improving the students skating skill set
- Accepted coaching, constructive criticism and recognition with composure whilst training to become a private lesson coach.
Assistant in Nursing (AIN) School Based Traineeship
Hunter New England Local Health District
04.2018 - 11.2019
- Completed the Health Services Assistance TAFE course throughout high school in years 11 and 12, graduating with a satisfactory completion of the course
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Obtained client medical history, including medication and dietary information, symptoms and allergies
- Assisted with feeding and monitored intake to help patients achieve nutritional goals and wellness
- Agreed to take on additional shifts during busy period to maintain proper staffing and floor coverage.
Education
Bachelor of Criminology And Psychological Science -
The University of Newcastle, Callaghan
Callaghan And Nuspace12.2024
University of Leeds -
The University of Leeds
Leeds06.2022
Kotara High School -
Kotara High School
Adamstown, NSW11.2019
High School Diploma -
Assistant In Nursing (AIN)
TAFE, Tighes Hill08.2019
Accomplishments
2023 College Excellence Award for Professional Staff – Early Career.
References
- Anthony Line, Teaching and Learning Advisor at UoN, Humanities, Creative Industries and Social Sciences, 0404 079 390, anthony.line@newcastle.edu.au
- Ben Armstrong, Manager of Professional Experience Systems at UoN, 0410 506 236, ben.armstrong@newcastle.edu.au
- Christy Hay, Events and Activities Coordinator at UoN, Humanities, Creative Industries and Social Sciences, 0439 197 656, christy.hay@newcastle.edu.au
Timeline
Administrative Assistant in Teaching and Learning
HCISS, The University Of Newcastle
02.2023 - Current
Casual Bartender, the Conservatorium of Music
The University Of Newcastle
02.2023 - Current
Learning Management System Specialist (LMS)
LDTI, University Of Newcastle
10.2021 - 06.2022
Course Transition Assistant (CTA)
LDTI, The University Of Newcastle
02.2021 - 10.2021
Assistant in Nursing (AIN) School Based Traineeship
Hunter New England Local Health District
04.2018 - 11.2019
Figure Skating 'Learn To Skate' Coach
Hunter Ice Skating Stadium
07.2016 - 12.2020
Bachelor of Criminology And Psychological Science -
The University of Newcastle, Callaghan
University of Leeds -
The University of Leeds
Kotara High School -
Kotara High School
High School Diploma -
Assistant In Nursing (AIN)
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