Summary
Overview
Work History
Skills
References
Timeline
Generic

Emily Keslake

Bargara ,QLD

Summary

System and people manager with extensive experience in supermarket operations. Expertise in conflict resolution and employee training, fostering excellence and accountability. Proven success in implementing strategies that increased revenue and improved team performance. Strong background in sales management and customer service, focused on driving operational success and maximizing profitability.

Overview

9
9
years of professional experience

Work History

Store Manager

Coles
Bundaberg, QLD
10.2022 - Current
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored employee performance, and identified performance gaps for corrective action.
  • Conducted safety training or education programs to demonstrate the use of safety equipment.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Developed strategies to maximize sales and profitability.
  • Built customer confidence by actively listening to concerns, complaints, and quickly resolving issues.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing, and sales.
  • Conducted site inspections and audits, recording findings, and recommending corrective actions on final reports.

Store Support Manager

Coles
Morayfield , QLD
09.2019 - 10.2022
  • Provided training for new staff members on operational procedures.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the recruitment of new employees as needed.
  • Conducted regular meetings with store personnel to discuss goals and objectives.
  • Coordinated promotions and special events to boost sales.
  • Implemented loss prevention initiatives to reduce theft in the store.
  • Managed store operations, including staff scheduling, and budgeting.
  • Assumed the responsibilities of the store manager during the supervisor's absence.
  • Resolved guest concerns or complaints, and kept supervisors informed of escalating situations.
  • Performed daily audits to ensure the accuracy of cash register transactions.

Online Manager

Coles
Birtinya , QLD
10.2018 - 10.2019
  • Collaborated with management teams to develop strategies that promote safe work practices.
  • Monitored team performance, provided feedback, managed conflicts, and ensured deadlines were met.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Resolved customers' concerns with a knowledgeable and professional approach.
  • Conducted safety training or education programs to demonstrate the use of safety equipment.

Implementation Manager

Coles
Australia Wide
08.2016 - 10.2018
  • Training and upskilling all new team members.
  • Reviewed resumes, conducted phone screenings, interviewed candidates, checked references, and made hiring decisions based on qualifications.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure that materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Developed project metrics to follow system build-out progress.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Evaluated the organization's technology to recommend upgrades for hardware and software.
  • Identified potential risks associated with new implementations, and developed strategies to mitigate them as needed.
  • Maintained comprehensive records of all activities related to system implementations.
  • Monitored performance metrics of implemented systems, and took corrective action when necessary.
  • Resolved any technical issues encountered during the implementation process in a timely manner.

Skills

  • Recruitment and hiring
  • Onboarding and orientation
  • Employee engagement
  • Training development
  • Performance assessment
  • Recruitment and selection
  • Feedback delivery
  • Health and safety
  • Risk management
  • Team leadership

References

Kelly Heldoorn 

Regional manager Coles - 0497 613 564

 

Josh McGinniskin 

Store Manager Coles - 0406 538 630

 

Jamie Houghton 

HR Manager - 0475 877 138

 

Timeline

Store Manager

Coles
10.2022 - Current

Store Support Manager

Coles
09.2019 - 10.2022

Online Manager

Coles
10.2018 - 10.2019

Implementation Manager

Coles
08.2016 - 10.2018

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Emily Keslake