Emily Kidd
Cairns,QLD
Summary
Dynamic merchandise management professional with a strong background in driving revenue growth and enhancing operational efficiency. Expertise in inventory control, visual merchandising, and strategic planning has consistently achieved measurable results. A strong advocate for team collaboration and adaptability, effectively responding to evolving business needs while maintaining high standards. Recognized for exceptional communication, leadership, and problem-solving abilities, ensuring excellence in all facets of merchandise management.
Overview
11
11
years of professional experience
Work History
Merchandise Leader
Big W
01.2024 - Current
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Collaborated with cross-functional teams to optimize inventory management and reduce stock discrepancies.
- Analyzed market trends to inform seasonal planning and promotional events, improving customer engagement.
- Led training sessions for staff on merchandising best practices and visual display techniques.
- Fostered relationships with vendors to negotiate favorable terms and improve product assortment quality.
- Conducted regular audits of merchandise displays to ensure compliance with corporate standards and brand guidelines.
- Mentored junior team members, providing guidance on strategic decision-making in visual merchandising efforts.
- Increased employee productivity through effective task delegation and time management techniques.
- Improved customer satisfaction scores by addressing feedback related to product quality or availability issues.
- Reviewed sales data to identify opportunities for improvement in product assortment and pricing strategy.
- Collaborated with other department leaders to implement successful cross-selling strategies.
- Increased sales performance by effectively managing and training the merchandise team.
Merchandise Supervisor
Big W
01.2015 - 01.2024
- Actively maintain regular communication with team, ensuring seamless operations and increased collaboration opportunities.
- Manage daily correspondence, responding to high volume phone calls and emails daily, ensuring streamlined operations.
- Accurately enter data and updated data records daily in company data base.
- Provide valuable support to line manager by handling up to 5 additional tasks per week.
- Provide exceptional customer service by answering queries, informing customers on sales and promotions etc.
- Ensure cleanliness of the store by implementing daily cleaning checklists and distributing cleaning tasks amongst team.
- Co-ordinate the end-to-end management of customer orders ensuring timely results and customer satisfaction.
- Guaranteeing the replenishment and availability of products through CARS systems.
- Queensland CA drivers Licence (open)
- Working with Children Check (Blue Card)
- Vaccinated Against COVID 19 (full transcript is available upon request)
Education
Bachelor of Business - Human Resources Management and Marketing
James Cook University
Cairns, QLD11.2020
QCE Certificate -
Malanda State High School
01.2016
Skills
- Embracing challenges
- Team collaboration
- Effective communication
- Attention to detail
- Project management
- Task prioritization
- Windows proficiency
- MacOS proficiency
- Social media marketing knowledge
- Content strategy
Relevant Documentation
- Queensland CA drivers Licence (open)
- Working with Children Check (Blue Card)
- Vaccinated Against COVID 19 (full transcript is available upon request)
Timeline
Merchandise Leader
Big W
01.2024 - Current
Merchandise Supervisor
Big W
01.2015 - 01.2024
QCE Certificate -
Malanda State High School
Bachelor of Business - Human Resources Management and Marketing
James Cook University