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Emily Kitch
Retail Assistant
Mornington,VIC
Summary
Dependable and reliable retail sales professional with diligent attention to individual needs. Skilled in processing transactions, handling cash and arranging merchandise. Maintains high-level customer satisfaction with excellent organisational strengths and superior work ethic.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Retail Assistant
Collie Anne Jewellery
Dromana , VIC
2021.04 - Current
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labeling and arranging items.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by offering advice on purchases and promoting additional products.
Thermomix Consultant
Thermomix
Melbourne , VIC
2020.01 - Current
- Improved sales through consistent hard work and dedication to customer.
- Worked with potential and current Thermomix customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new marketing and communication skills and applied them to daily tasks, improving efficiency and productivity.
- Developed team communications and information for meetings.
Administration Assistant (Temporary Role)
Sharp And Carter Recruitment
Mulgrave , VIC
2021.01 - 2021.01
- Reviewed and updated over 80 client correspondence requests for Warranties a day using Pronto database information to maintain accurate records.
- Entered client information into databases quickly and with minimal errors.
- Verified accuracy and validity of data entered in databases.
Administration Officer and Bookkeeper
Hills To Sea Lawn And Garden Care
Melbourne , VIC
2019.05 - 2020.12
- Maintained and processed invoices, deposits and banking.
- Performed data entry and electronic archiving to support office efficiency.
- Communicated effectively with customers, ordered stock, produced customer records and prepared weekly reports.
Office Support Specialist
AMP Advisory Group NSW
Taree , NSW
2018.09 - 2019.04
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Entered confidential client data into COIN software system and updated customer investments, portfolio reviews and communications with client information to keep records current.
- Answered over 50 telephone calls from clients, vendors and various other callers seeking information.
- Assisted coworkers and staff members in Taree Office and Newcastle Office with special tasks on daily basis.
- Used PORTAL (AMP Software) to prepare various correspondence, reports and other written material.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Optical Dispenser and Front Desk Assistant
Wingham Eyecare
Wingham , NSW
2018.01 - 2018.08
- Completed skilled administrative work to support all office staff and operational requirements.
- Maintained current and accurate medical records for over 5,000 patients using Sunix.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Processed daily Medicare claims and collected balances from patients.
Office Administration Officer
Manningham City Council
Manningham , VIC
2009.01 - 2017.02
- Worked collaboratively with outdoor staff to maintain smooth operations and team readiness for unexpected demands such as fallen trees over roads, naturestrip planting and grass cutting.
- Reconciled account files using Finance One and produced monthly reports to keep Parks Manager, Landscape Coordinator, Trees Coordinator and Parks Coordinator informed about office operations.
- Delegated resident requests to outdoor staff, increasing office and outdoor productivity and streamlining Parks and Recreation operations.
- Verified 55 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Oversaw accurate and efficient database management and digital file storage in the Customer Feedback System (CFS) to support operational and recordkeeping requirements.
- Interacted with residents professionally by phone, email or in-person to provide information and directed to desired staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office and outdoor employees.
- Produced high-quality documents, spreadsheets and presentations for internal and resident needs using MS Office suite.
Administration Business Analyst
Hewlett Packard
Forest Hill , VIC
1998.01 - 2009.01
- Developed realtime metrics derived from raw company data for monthly reporting to over 40 Outsourcing Clients. Tracked improvements in organizational efficiency using Excel spreadsheets.
- Reviewed files, records and other documents to obtain business information and key data informing responses to ensure Hewlett Packard was providing excellence in Customer Service and high level of accountability was achieved.
- Analyzed key aspects of business to highlight findings and evaluate factors driving results and summarized into polished presentations.
- Conducted regular meetings with key business users to collect information on business processes and user requirements.
- Documented business processes and analyzed procedures to align with changing business needs.
- Assisted Desktop, Wintel, Networks, Operations and Service Desk departments and Administration staff to improve client satisfaction.
Media Planner Buyer Assistant
Mitchell And Partners
South Melbourne , VIC
1994.01 - 1998.01
- Responsible for media placement strategies in support of Grand Openings, promotions and ongoing campaigns. Also provide in depth media analysis for clients. Act as communication liaison between Mitchell and Partners, Clients and Media Agencies.
- Achieve significant prime positioning of clients’ advertising on network television, major magazines and on-air radio.
- Enhance relationships with media enabling clients to maximise their rate and placement potential.
- Control all expenditure without ever exceeding a budget.
- Responsible for managing the office of the Media Director, providing administration and business support in an efficient and effective manner.
Education
Social Media And Marketing - Marketing
RMIT
Melbourne 2020.05 - 2020.09
Diploma of Business - Business And Commerce
Box Hill Institute Of TAFE
Melbourne, VIC 1994.02 - 1996.11
Skills
Retail transactions processing
undefinedSoftware
Microsoft Excel
Powerpoint
Microsoft Outlook
Adobe Acrobat
Pronto
COIN
AMP Portal
Customer Feedback System
Finance One
EFTPOS machine
Timeline
Retail Assistant
Collie Anne Jewellery
2021.04 - Current
Administration Assistant (Temporary Role)
Sharp And Carter Recruitment
2021.01 - 2021.01
Social Media And Marketing - Marketing
RMIT
2020.05 - 2020.09
Thermomix Consultant
Thermomix
2020.01 - Current
Administration Officer and Bookkeeper
Hills To Sea Lawn And Garden Care
2019.05 - 2020.12
Office Support Specialist
AMP Advisory Group NSW
2018.09 - 2019.04
Optical Dispenser and Front Desk Assistant
Wingham Eyecare
2018.01 - 2018.08
Office Administration Officer
Manningham City Council
2009.01 - 2017.02
Administration Business Analyst
Hewlett Packard
1998.01 - 2009.01
Diploma of Business - Business And Commerce
Box Hill Institute Of TAFE
1994.02 - 1996.11
Media Planner Buyer Assistant
Mitchell And Partners
1994.01 - 1998.01