Summary
Overview
Work History
Education
Skills
Software
Timeline
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Emily Kitch

Retail Assistant
Mornington,VIC

Summary

Dependable and reliable retail sales professional with diligent attention to individual needs. Skilled in processing transactions, handling cash and arranging merchandise. Maintains high-level customer satisfaction with excellent organisational strengths and superior work ethic.

Overview

28
28
years of professional experience
3
3
years of post-secondary education

Work History

Retail Assistant

Collie Anne Jewellery
Dromana, VIC
04.2021 - Current
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Stocked merchandise, clearly labeling and arranging items.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by offering advice on purchases and promoting additional products.

Thermomix Consultant

Thermomix
Melbourne, VIC
01.2020 - Current
  • Improved sales through consistent hard work and dedication to customer.
  • Worked with potential and current Thermomix customers to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Quickly learned new marketing and communication skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed team communications and information for meetings.

Administration Assistant (Temporary Role)

Sharp And Carter Recruitment
Mulgrave, VIC
01.2021 - 01.2021
  • Reviewed and updated over 80 client correspondence requests for Warranties a day using Pronto database information to maintain accurate records.
  • Entered client information into databases quickly and with minimal errors.
  • Verified accuracy and validity of data entered in databases.

Administration Officer and Bookkeeper

Hills To Sea Lawn And Garden Care
Melbourne, VIC
05.2019 - 12.2020
  • Maintained and processed invoices, deposits and banking.
  • Performed data entry and electronic archiving to support office efficiency.
  • Communicated effectively with customers, ordered stock, produced customer records and prepared weekly reports.

Office Support Specialist

AMP Advisory Group NSW
Taree, NSW
09.2018 - 04.2019
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Entered confidential client data into COIN software system and updated customer investments, portfolio reviews and communications with client information to keep records current.
  • Answered over 50 telephone calls from clients, vendors and various other callers seeking information.
  • Assisted coworkers and staff members in Taree Office and Newcastle Office with special tasks on daily basis.
  • Used PORTAL (AMP Software) to prepare various correspondence, reports and other written material.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Optical Dispenser and Front Desk Assistant

Wingham Eyecare
Wingham, NSW
01.2018 - 08.2018
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Maintained current and accurate medical records for over 5,000 patients using Sunix.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Processed daily Medicare claims and collected balances from patients.

Office Administration Officer

Manningham City Council
Manningham, VIC
01.2009 - 02.2017
  • Worked collaboratively with outdoor staff to maintain smooth operations and team readiness for unexpected demands such as fallen trees over roads, naturestrip planting and grass cutting.
  • Reconciled account files using Finance One and produced monthly reports to keep Parks Manager, Landscape Coordinator, Trees Coordinator and Parks Coordinator informed about office operations.
  • Delegated resident requests to outdoor staff, increasing office and outdoor productivity and streamlining Parks and Recreation operations.
  • Verified 55 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Oversaw accurate and efficient database management and digital file storage in the Customer Feedback System (CFS) to support operational and recordkeeping requirements.
  • Interacted with residents professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office and outdoor employees.
  • Produced high-quality documents, spreadsheets and presentations for internal and resident needs using MS Office suite.

Administration Business Analyst

Hewlett Packard
Forest Hill, VIC
01.1998 - 01.2009
  • Developed realtime metrics derived from raw company data for monthly reporting to over 40 Outsourcing Clients. Tracked improvements in organizational efficiency using Excel spreadsheets.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to ensure Hewlett Packard was providing excellence in Customer Service and high level of accountability was achieved.
  • Analyzed key aspects of business to highlight findings and evaluate factors driving results and summarized into polished presentations.
  • Conducted regular meetings with key business users to collect information on business processes and user requirements.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Assisted Desktop, Wintel, Networks, Operations and Service Desk departments and Administration staff to improve client satisfaction.

Media Planner Buyer Assistant

Mitchell And Partners
South Melbourne, VIC
01.1994 - 01.1998
  • Responsible for media placement strategies in support of Grand Openings, promotions and ongoing campaigns. Also provide in depth media analysis for clients. Act as communication liaison between Mitchell and Partners, Clients and Media Agencies.
  • Achieve significant prime positioning of clients’ advertising on network television, major magazines and on-air radio.
  • Enhance relationships with media enabling clients to maximise their rate and placement potential.
  • Control all expenditure without ever exceeding a budget.
  • Responsible for managing the office of the Media Director, providing administration and business support in an efficient and effective manner.

Education

Social Media And Marketing - Marketing

RMIT
Melbourne
05.2020 - 09.2020

Diploma of Business - Business And Commerce

Box Hill Institute Of TAFE
Melbourne, VIC
02.1994 - 11.1996

Skills

Retail transactions processing

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Software

Microsoft Word

Microsoft Excel

Powerpoint

Microsoft Outlook

Adobe Acrobat

Pronto

COIN

AMP Portal

Customer Feedback System

Finance One

EFTPOS machine

Timeline

Retail Assistant

Collie Anne Jewellery
04.2021 - Current

Administration Assistant (Temporary Role)

Sharp And Carter Recruitment
01.2021 - 01.2021

Social Media And Marketing - Marketing

RMIT
05.2020 - 09.2020

Thermomix Consultant

Thermomix
01.2020 - Current

Administration Officer and Bookkeeper

Hills To Sea Lawn And Garden Care
05.2019 - 12.2020

Office Support Specialist

AMP Advisory Group NSW
09.2018 - 04.2019

Optical Dispenser and Front Desk Assistant

Wingham Eyecare
01.2018 - 08.2018

Office Administration Officer

Manningham City Council
01.2009 - 02.2017

Administration Business Analyst

Hewlett Packard
01.1998 - 01.2009

Diploma of Business - Business And Commerce

Box Hill Institute Of TAFE
02.1994 - 11.1996

Media Planner Buyer Assistant

Mitchell And Partners
01.1994 - 01.1998

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Emily KitchRetail Assistant