Emily Klidomitis
Melbourne,VIC
Summary
Current 26 year old Service Manager at Yooralla. Throughout my experience i have aimed to move higher in the disability sector, by broadening my leadership and rostering skills.
I have thrived in ensuring quality customer care and an enjoyable/positive workplace for staff.
Overview
10
10
years of professional experience
Work History
Service Manager
Yooralla
11.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Rostering.
- Creating/writing customer care plans.
- Overseeing daily operations.
- Audit preparations.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
Disability Support Worker
Lifestyle Centered Services
06.2023 - Current
- Assisting 2 children with ADHD and Autism.
- Assisting both children with learning day to day tasks and promoting independence.
- Safely transporting both client to scouts twice a week.
- Casual work basis.
- Assisting with bedtime routine and bathing.
- Assisting children's parents with daily house tasks such as washing, dishes and meal preparation.
Resourcing Officer
Yooralla
03.2023 - 11.2023
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Rostering for Yooralla as an organization.
- Using best rostering practices to ensure each site has suitable carers for each individual client.
- Communicating efficiently with the team to ensure smooth and effective covering of shifts.
Disability Support Worker - Hospital to Home Prog
Yooralla
02.2022 - 03.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Assisted clients with progress to be discharged and able to return home.
- Caring for clients who have suffered a stroke and preparing for return to home or permanent accommodation.
Disability Support Worker
Yooralla
01.2019 - 02.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Safe handling of ventilators and tracheotomy's.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Caring for clients with Motor Neurons Disease, Multiple sclerosis, Polio, Parkinson's Disease, spinal cord injuries etc.
- Daily admin tasks and paperwork.
Customer Service
Repco
02.2017 - 01.2019
- enlivened exceptional customer service through prompt resolution of passenger inquiries.
- Provided exceptional customer service, resolving client concerns promptly and professionally.
- Supported professional development of bilingual customer service agents.
- Managed registration process efficiently, providing excellent customer service to attendees.
- Delivery driving.
Customer Service
Mcdonalds
01.2014 - 02.2017
- Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
- Provided exceptional customer service while managing appointment scheduling efficiently.
- Evaluated data to identify trends and determine customer service needs.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Cert IV in Aged Care And Disability -
Vative Healthcare
Thornbury 12.2020
High School Diploma -
Loyola College
Watsonia 11.2016
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Time Management
- Team Collaboration and Leadership
- Trustworthy and Honest
- Documentation And Reporting
- Office Administration
- Employee Supervision
- Service Scheduling
Timeline
Service Manager
Yooralla
11.2023 - Current
Disability Support Worker
Lifestyle Centered Services
06.2023 - Current
Resourcing Officer
Yooralla
03.2023 - 11.2023
Disability Support Worker - Hospital to Home Prog
Yooralla
02.2022 - 03.2023
Disability Support Worker
Yooralla
01.2019 - 02.2022
Customer Service
Repco
02.2017 - 01.2019
Customer Service
Mcdonalds
01.2014 - 02.2017
Cert IV in Aged Care And Disability -
Vative Healthcare
High School Diploma -
Loyola College
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