Emily Knox
Melbourne,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Francis Winifred
01.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Retail Sales Associate
Ghanda Clothing
01.2021 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Assistant
Hoyts Cinemas
01.2020 - 01.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Education
Bachelor of Education - Education
Victoria University
Melbourne, VIC09.2028
Diploma - Business
RMIT University
Melbourne, VIC12.2023
Diploma - Leadership And Management
RMIT University
Melbourne, VIC12.2023
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Problem-Solving
- Cash handling proficiency
- Up-selling strategies
- Training and mentoring
- Social Perceptiveness
Timeline
Front of House Employee
Francis Winifred
01.2023 - Current
Retail Sales Associate
Ghanda Clothing
01.2021 - 01.2023
Sales Assistant
Hoyts Cinemas
01.2020 - 01.2021
Bachelor of Education - Education
Victoria University
Diploma - Business
RMIT University
Diploma - Leadership And Management
RMIT University
Similar Profiles
Chad FordyceChad Fordyce
Superintendent at Winifred School DistrictSuperintendent at Winifred School District
Laura FrancisLaura Francis
Lawn Mower at Graeme Francis, Peter FrancisLawn Mower at Graeme Francis, Peter Francis
ELISE PACELLI MABENEELISE PACELLI MABENE
Spanish and French Teacher at Francis Parker SchoolSpanish and French Teacher at Francis Parker School