Emily Knox
Melbourne,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Francis Winifred
01.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Retail Sales Associate
Ghanda Clothing
01.2021 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Assistant
Hoyts Cinemas
01.2020 - 01.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Education
Bachelor of Education - Education
Victoria University
Melbourne, VIC09.2028
Diploma - Business
RMIT University
Melbourne, VIC12.2023
Diploma - Leadership And Management
RMIT University
Melbourne, VIC12.2023
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Problem-Solving
- Cash handling proficiency
- Up-selling strategies
- Training and mentoring
- Social Perceptiveness
Timeline
Front of House Employee
Francis Winifred
01.2023 - Current
Retail Sales Associate
Ghanda Clothing
01.2021 - 01.2023
Sales Assistant
Hoyts Cinemas
01.2020 - 01.2021
Bachelor of Education - Education
Victoria University
Diploma - Business
RMIT University
Diploma - Leadership And Management
RMIT University