Summary
Overview
Work History
Education
Skills
Timeline
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Emily Knox

Melbourne,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Front of House Employee

Francis Winifred
01.2023 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.

Retail Sales Associate

Ghanda Clothing
01.2021 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Sales Assistant

Hoyts Cinemas
01.2020 - 01.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Education

Bachelor of Education - Education

Victoria University
Melbourne, VIC
09.2028

Diploma - Business

RMIT University
Melbourne, VIC
12.2023

Diploma - Leadership And Management

RMIT University
Melbourne, VIC
12.2023

Skills

  • Strong Work Ethic
  • Team player attitude
  • Positive demeanor
  • Problem-Solving
  • Cash handling proficiency
  • Up-selling strategies
  • Training and mentoring
  • Social Perceptiveness

Timeline

Front of House Employee

Francis Winifred
01.2023 - Current

Retail Sales Associate

Ghanda Clothing
01.2021 - 01.2023

Sales Assistant

Hoyts Cinemas
01.2020 - 01.2021

Bachelor of Education - Education

Victoria University

Diploma - Business

RMIT University

Diploma - Leadership And Management

RMIT University

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Emily Knox