Emily Kopanovski
Carnes Hill,NSW
Summary
My career objective is to apply my all in an environment whereby initiative, attention to detail and communication skills are valued, intending to deliver an optimum outcome. I am able to demonstrate motivation, an optimistic attitude and the ability to work well within a team environment or as an individual, whilst motivating others to achieve efficient performance standards.
I have had experience in a number of different fields of work, which has led me to gain a number of skills that I am able to use in different workplaces. Through completing my certificates I have had to complete workplacement in different places such as a restaurant, Office admin at a Child care and placement at a boarding kennel. Being able to do these placements has given me more knowledge in different work environments.
I trust that I am an individual of potential, who is eager to utilise my skills, to provide personalised service to customers.
Overview
5
5
years of professional experience
Work History
Stable Hand
Badgers Creek Horse Riding
2019.03 - 2021.07
- I received this opportunity to work on weekends to gain my administrational skills , interpersonal skills and ability of being a stablehand.
- Key functions of this role consisted of supporting animal health by keeping areas clean, neat and properly sanitised, supervised day- to-day activities of (Trail rides, Front Desk, Animals) ranch, and training new workers on safety and ranch procedures.
- This occupation contributed myself to be familiar with; superior customer service, payment settlements, processing paperwork, maintaining hygiene protocols, answering phones, and conducting work in an orderly manner with customers and animals.
- Through working in this environment; I have gained the ability to work under pressure in busy hours of the day whilst providing a prestigious level of service, a service driven mindset, the ability to adapt, immaculate self presentation and grooming, and outstanding communication and interpersonal skills.
Waitress
Ottimo House
2022.01 - 2023.06
- I applied for the job offer for being a waitress working as a casual on weekend nights, serving as help for when different functions were being held at the venue. I have developed multiple skills and experiences while working in this line of business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Setting up function rooms and ensuring everything was clean and positioned correctly ( Utensils, Glassware, Decorations) on tables.
Receptionist
Ultra Tune
2023.09 - 2024.01
- Welcomes customers as they enter the workshop.
- Answers phone calls and schedules appointments for vehicle repairs and maintenance.
- Greets clients and directs them to the appropriate service area.
- Registers new customers by collecting their contact information and vehicle details.
- Provides information about services offered and pricing.
- Processes payments for services rendered.
- Coordinates with mechanics to ensure timely completion of repairs.
- Maintains a tidy and organized reception area.
- Assists with administrative tasks such as filing paperwork and updating customer records.
- Handles customer inquiries and resolves issues or concerns.
- Provides excellent customer service to enhance the overall experience.
Education
High School Diploma -
Clancy Catholic College
West Hoxton, NSW10.2023
Certificate III - Business
Clancy Catholic College
West Hoxton, NSW10.2023
Certificate II - Kitchen Operations
Clancy Catholic College
West Hoxton, NSW10.2023
Certificate of Attainment - Animal Care Cert II
TAFE NSW
Richmond, NSW09.2023
Skills
- Customer Service
- Customer and Client Relations
- Sorting and Labeling
- Time Management
- Organization Skills
- Active Listening
Availability
- Tuesday & Thursday
- Weekends
- Public Holidays
- During Semester Breaks
References
Alessia Bianchi - Team Leader at Ottimo House
Ph: 0433 391 095
Email: alessbianchi24@gmail.com
Julisa Molina - Ultra Tunes Admin
Ph: 0413 342 953
Email: julisak@bigpond.com
Timeline
Receptionist
Ultra Tune
2023.09 - 2024.01
Waitress
Ottimo House
2022.01 - 2023.06
Stable Hand
Badgers Creek Horse Riding
2019.03 - 2021.07
High School Diploma -
Clancy Catholic College
Certificate III - Business
Clancy Catholic College
Certificate II - Kitchen Operations
Clancy Catholic College
Certificate of Attainment - Animal Care Cert II
TAFE NSW
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