Emily Laing
Nagambie,VIC
Summary
Organized and dedicated Medical Receptionist/Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skilled using Bluechip, Pracsoft, Genie and Best Practice appointment scheduling systems to manage over hundred's of patients weekly. Hardworking and passionate job seeker, ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Administrative Secretary
John Fawkner Private Hospital
08.2022 - Current
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
- Supported overall patient care by maintaining a clean and organized office environment, prioritizing safety and infection control measures.
- Maintained inventory of medical supplies, ensuring adequate stock levels to support clinical operations without interruption.
- Developed rapport with patients through compassionate communication and attention to their individual needs.
- Organized diagnostic test results for easy access by healthcare providers during patient consultations or rounds.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Medical Receptionist
Vic Medical Doctors
10.2021 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
Medical Receptionist
Primary Medical Centre
12.2019 - 10.2021
- Answered high-volume, multi-line telephone, directing callers to appropriate companypersonnel.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail. Sorted, received and distributed mail correspondence between departments and personnel.
- Assisting nurses and doctors when required
- Maintaining information confidentiality at all time
- Administrative duties when required
- Work cover / TAC Allied health
Medical Receptionist / PA
Melbourne Hand Surgery
08.2019 - 12.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Kept records in CRM to maintain customer data.
- Corresponded with clients through email, telephone or postal mail.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted incoming visitors and customers professionally and provided friendly,knowledgeable assistance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and detail-oriented with a strong work ethic.
Education
Certificate 3 in Early Childhood Education & Care - Early Childhood Education
New Futures Training
Coburg, VICYear 10
Penola Catholic College Catholic College - Senior Campus 9-12
Broadmeadows, VICSkills
- HIPAA Compliance Understanding
- Professional telephone etiquette
- Critical thinking abilities
- Patient Scheduling Proficiency
- Time management mastery
- Strong organizational skills
- Telephone Customer Support
- Positive Attitude and Energetic
- Verbal and Written Communication
- Relationship Building
- Flexible Schedule
- Medical Billing
Certification
- Follow basic food safety practices – HLTFSE001
- Course in first aid management of anaphylaxis
- Course of management of asthma and emergencies in the work place
- Covid – 19 Vaccination Training Program Certificate
Timeline
Medical Administrative Secretary
John Fawkner Private Hospital
08.2022 - Current
Medical Receptionist
Vic Medical Doctors
10.2021 - 08.2022
Medical Receptionist
Primary Medical Centre
12.2019 - 10.2021
Medical Receptionist / PA
Melbourne Hand Surgery
08.2019 - 12.2019
Certificate 3 in Early Childhood Education & Care - Early Childhood Education
New Futures Training
Year 10
Penola Catholic College Catholic College - Senior Campus 9-12
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