Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Lavery

Melbourne,Australia

Summary

Adaptable and enterprising manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

McDonald's
05.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Carefully interviewed, selected, trained and supervised staff
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Reconciled cash and credit card transactions to maintain accurate records
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Maintained safe working and guest environment to reduce risk of injury and accidents
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Worked within restaurants both freestanding and in food courts

Management Training Manager

Forest Hill & Blackburn McDonalds
04.2021 - 12.2021
  • As a leader of management training I held an 8 hour learning development program each week for upcoming leaders within our restaurant to complete their book work and practical elements in becoming effective crew coaches and potential shift supervisors
  • This involved coaching leadership and teaching shift manager elements such as food safety and crew positioning.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

People Performance Manager

Forest Hill & Blackburn McDonalds
03.2021 - 09.2021
  • As People Performance and Hiring, I was given the opportunity to manage the hiring and training of new and existing crew
  • This role required maintaining development between both stores from crew members to management, by coaching and training on all areas
  • Hiring included evaluating applications, conducting interviews, creating files and leading orientations
  • Cross-trained existing employees to maximize team agility and performance
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Product Quality Manager

Forest Hill McDonalds
04.2021 - 07.2021
  • This role involved maintaining stat and waste within the restaurant and completing two orders per week for the store
  • I involved crew in the importance of having an adequate stat and waste result and ensure this was kept on top of
  • I also completed month end which involved completing a stocktake of all stock at the end of each month to evaluate our biggest wasted and stat items and our overall profit
  • Determined quality department standards, practices and procedures.
  • Reduced customer complaints by enhancing internal quality control methods and protocols.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.

Promotions Manager

Forest Hill McDonalds
04.2020 - 05.2021
  • In this position I was in charge of ensuring customers receive the best experience on their visits, I actioned complaints and praises to mange to feedback for our restaurant
  • I was also required to set up new promotions and ensure the store and crew were prepared for these launches
  • Managed day-to-day functions of promotion and marketing departments.

Assistant Restaurant Manager

Forest Hill McDonalds
04.2020 - 05.2021
  • I became a significant figure in the restaurant helping my restaurant manager with tasks
  • I helped guide the management team and further coached them and led meetings with the crew coach team
  • I was in charge of awarding Crew Member Of The Month, keeping maintenance tasks up to date, organising technicians and assisted with payroll and rostering.

Shift Supervisor

Forest Hill McDonalds
04.2019 - 04.2020
  • A Shift Supervisors role is to be the manager on shift in the restaurant, leading the team and completing extra tasks to keep the store running smoothly
  • This required setting up crew, completing cash counts and deposits, stocktake, product transfers, food safety and troubleshooting tech and equipment
  • This opportunity taught me many skills and widened my knowledge to help with the running of shifts.

Crew Trainer

Forest Hill McDonalds
06.2018 - 04.2019
  • In this role I trained new and existing crew in all areas of the restaurant and built on my training skills
  • This role required attendance to quarterly crew trainer meetings to discuss opportunities for training in our store
  • I was also a member of the restaurants Safety Squad Program, in which we had monthly meetings to discuss store safety for employees and refresh procedures.

Crew Member

Forest Hill McDonalds
08.2016 - 06.2018
  • As a crew member I was required to complete the daily task of the restaurant such as serving customers, learning quality customer service and how to cook and put their orders together to produce a positive experience
  • I learnt many stations of the restaurant such as front counter, kitchen and cafe and was fully trained in all areas
  • Cash handling and deliveries were also a skills I was officially trained on.

Education

Bachelor of Business: Tourism Management - Business

Torrens University
Melbourne, VIC
04.2023

Leading For The Future - Business

Hamburger University
Sydney, NSW
11.2022

Leading Great Restaurants - Business

Hamburger University
Sydney, NSW
02.2022

Food Safety Supervisor - Food Services Management

Hamburger University
Melbourne, VIC
02.2022

Aussie Specialist Agent Certificate - Tourism And Travel Management

Tourism Australia
Melbourne, VIC
07.2021

Certificate in Travel And Destination Management - Tourism And Travel Management

BritAgent
Melbourne, VIC
05.2021

Diploma of Travel And Tourism -

Flight Centre Travel Academy
Melbourne, VIC
12.2020

12 VCE -

Avila College
01.2019

Certificate III in Retail Services -

Hamburger University
Sydney, NSW
01.2019

Skills

  • Food Service Experience
  • Quality Control Guidelines
  • Kitchen Team Training
  • Fire Safety Regulations
  • Staff Management
  • Team Member Motivation
  • Leadership
  • Employee Coaching and Motivation
  • Strategic Planning
  • Management Training
  • Staff Leadership
  • Team Direction
  • Customer Engagement
  • Recruitment
  • Operations Management
  • Business Operations Expertise
  • Staff Training
  • Problem-Solving

Certification

- Australian First Aid Standard First Aid, CPR And AED, 03/2022

- Fire Training (CFA) Country Fire Authority, 02/2023

Timeline

Restaurant Manager

McDonald's
05.2021 - Current

Management Training Manager

Forest Hill & Blackburn McDonalds
04.2021 - 12.2021

Product Quality Manager

Forest Hill McDonalds
04.2021 - 07.2021

People Performance Manager

Forest Hill & Blackburn McDonalds
03.2021 - 09.2021

Promotions Manager

Forest Hill McDonalds
04.2020 - 05.2021

Assistant Restaurant Manager

Forest Hill McDonalds
04.2020 - 05.2021

Shift Supervisor

Forest Hill McDonalds
04.2019 - 04.2020

Crew Trainer

Forest Hill McDonalds
06.2018 - 04.2019

Crew Member

Forest Hill McDonalds
08.2016 - 06.2018

Bachelor of Business: Tourism Management - Business

Torrens University

Leading For The Future - Business

Hamburger University

Leading Great Restaurants - Business

Hamburger University

Food Safety Supervisor - Food Services Management

Hamburger University

Aussie Specialist Agent Certificate - Tourism And Travel Management

Tourism Australia

Certificate in Travel And Destination Management - Tourism And Travel Management

BritAgent

Diploma of Travel And Tourism -

Flight Centre Travel Academy

12 VCE -

Avila College

Certificate III in Retail Services -

Hamburger University

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