Emily Lê
Yagoona,NSW
Summary
- Proven Style Consultant at LINH NGA COLLECTION, adept in personal styling and creative thinking, significantly enhanced client satisfaction through personalized consultations and innovative floor designs. Excelled in relationship building, fostering long-term client loyalty at San San Group. Skilled in fashion knowledge and trend forecasting, consistently developed strategies to boost customer engagement and sales.
- Creative Style Consultant with 2 years of experience accessorizing and styling clothing lines and developing and maintaining relationships with new and existing clients. Offering excellent sense of style and color and first-rate merchandising talents. Dedicated to helping clients develop original style and achieving best look.
Overview
5
5
years of professional experience
Work History
Makeup at Home
Home
VIET NAM
04.2019 - 04.2024
- Managed multiple chat sessions simultaneously without compromising attention to detail or communication quality during busy periods.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Offered comprehensive guidance on product features, usage tips, and troubleshooting steps to empower customers with self-help solutions when possible.
Style Consultant
LINH NGA COLLECTION
VIET NAM
01.2021 - 09.2023
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Met with clients to determine style requirements and budget.
- Helped clients to maintain independence and quality of life.
Regional Makeup Artist
San San Group
VIET NAM
04.2022 - 02.2023
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Provided expert advice on current beauty trends, keeping clients informed on the latest styles and products available.
- Developed a loyal customer base through exceptional service, fostering long-term relationships and return business.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
Makeup Consultant
Choulemakeup
VietNam
02.2021 - 04.2022
- Created customized looks for clients based on their preferences and specific needs, bolstering customer loyalty.
- Streamlined appointment booking process by implementing an online scheduling system for convenience of both staff and clientele.
- Offered constructive feedback during group training sessions so fellow consultants could refine their skills in makeup application techniques.
- Trained new employees on makeup application techniques, ensuring consistent quality across the team.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assisted clients with skincare concerns by recommending appropriate products, improving overall skin health.
- Applied makeup in accordance with clothing style.
- Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
Salesperson
Beauty Systems Group
VIET NAM
12.2020 - 06.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Developed and implemented sales strategies to increase profits.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
Education
High School Diploma -
ACADEMIES AUSTRALIASIA
Sydney, NSWSkills
Creative Thinking
Relationship Building
Client Relationship Building
Personal styling
Outfit Coordination
Fashion History
Fashion Knowledge
Trend knowledge
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Regional Makeup Artist
San San Group
04.2022 - 02.2023
Makeup Consultant
Choulemakeup
02.2021 - 04.2022
Style Consultant
LINH NGA COLLECTION
01.2021 - 09.2023
Salesperson
Beauty Systems Group
12.2020 - 06.2021
Makeup at Home
Home
04.2019 - 04.2024
High School Diploma -
ACADEMIES AUSTRALIASIA