EMILY LE NGUY
Durack,QLD
Summary
A dedicated former hospitality employee with 2+ years experienced in providing excellent customer service
Reliable former Hospitality employee with 2+ years of customer service skills seeking for a Retail Assistant position. Offering excellent communication and good judgment. Highly adaptable to a busy, fast-paced work environment. Motivated to continuous improvement and impacting team success.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonalds Southern River
08.2023 - 01.2024
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Learned and adapted quickly to new technology and software applications.
Customer Service
Floral Nails
07.2021 - 04.2023
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Certificate III - Business
Binnacle Training
Brisbane, QLD11.2021
Certificate III - Health Services Administration
Mater Health
Brisbane, QLD11.2021
Skills
- POS System Operation
- Cooperative Attitude
- Customer Service
- Active Listening
- Upselling
- Patience and composure
References
- Cherryl Fruelda, McDonald’s Manager, 0448774356
- Kimmie Duong, Floral Nails Manager, 0484000515
- Tina McColl, Personal Reference, 0468363727
Timeline
Crew Member
McDonalds Southern River
08.2023 - 01.2024
Customer Service
Floral Nails
07.2021 - 04.2023
Certificate III - Business
Binnacle Training
Certificate III - Health Services Administration
Mater Health
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