Emily Lewis
Bullara Station Stay
Exmouth,WA
1
Certification
9
years of professional experience
Adaptable and reliable Customer Service and Operations Specialist with experience across a variety of sectors. Skilled in delivering excellent customer service, coordinating daily operations, managing administrative tasks and building positive relationships with customers, colleagues and community members.
Work History
Receptionist
7 Months- Answered phone and email enquiries, providing accurate information on bookings and station services.
- Managed guest check-ins and check-outs, ensuring smooth arrival and departure experiences.
- Processed reservations, confirmations, and changes using the Newbook booking system with attention to detail.
- Processed reservations, confirmations, and changes using booking systems with attention to detail.
- Delivered warm, efficient front‑of‑house service as the first point of contact for all guest arrivals.
- Collaborated across departments to maintain smooth operations and a positive team culture.
Housekeeping Cleaner and Food and Beverage Server
6 Months- Cleaned guest rooms, cabins, and shared areas to maintain consistent presentation standards
- Sanitized bathrooms, showers, and high-touch surfaces following hygiene procedures
- Changed linens and made beds to prepare accommodation for incoming guests
- Restocked amenities, toiletries, and cleaning supplies for daily room turnaround
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Delivered attentive food and beverage service to guests in fast-paced dining and hospitality settings.
- Maintained cleanliness of dining areas, equipment, and service surfaces to support safety standards.
- Restocked condiments, glassware, utensils, and beverage supplies throughout shifts.
- Responded promptly to guest needs, resolving service issues with professionalism and courtesy.
Retail Specialist
3 Months- Assisted customers with product selection and styling recommendations.
- Processed point-of-sale transactions accurately during busy retail periods.
- Maintained organized sales floor and visually appealing merchandise displays.
- Restocked inventory and monitored product availability throughout shifts.
- Ensured a clean, organized store environment to enhance the shopping experience.
Retail Specialist
1 Year 2 Months- Shared detailed product knowledge to improve shopping experience.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Adapted quickly to boutique procedures, sales goals, and daily priorities.
- Responded swiftly to changing sales goals and daily tasks. to boutique procedures, sales goals, and daily priorities.
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
Sales Specialist
1 Year 6 Months- Delivered consultative sales support, matching customers with stationery and lifestyle products.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained strong brand presentation through merchandising, display updates, and store standards.
- Processed sales transactions accurately using POS systems and handled payment discrepancies.
- Trained new team members on product knowledge, sales processes, and service expectations.
- Delivered workshops, managed visual merchandising, and ensured exceptional customer service.
- Contributed to team objectives in a fast-paced environment.
Acting Youth Services Coordinator
6 Months- Coordinated youth programs aligned with community needs and council objectives.
- Planned recreational activities, workshops, and outreach events for young people.
- Managed program administration, including bookings, records, and correspondence.
- Designed, managed, and delivered youth programs, including major events such as Youth Week 2021.
- Oversaw budgeting, reporting, and program planning aligned with community needs.
- Represented Youth Services at working groups and community network meetings.
- Prepared reports and program updates for presentation at Council meetings.
- Promoted youth services through community channels and stakeholder networks.
Youth Engagement Officer
1 Year- Cultivated rapport with young people to enhance their participation in programs.
- Coordinated school‑term and holiday youth programs with team members to ensure effective delivery.
- Completed daily activity records, reporting, and safe transport of participants.
- Maintained a clean, safe facility and assisted with food preparation for daily meals.
- Ensured compliance with council procedures, policies, and statutory requirements in daily operations.
Events Officer
11 Months- Facilitated planning and delivery of major community events, enhancing community engagement through Outback Fusion Festival and NAIDOC Week.
- Coordinated logistics, staffing, vendors, volunteers, and equipment to ensure seamless event operations.
- Oversaw event budgets, quotes, bookings, and promotional administration to align with financial goals.
- Evaluated processes and collaborated across departments to improve event delivery.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Library Officer
11 Months- Managed returns, holds, and reservations to support efficient daily library operations.
- Coordinated circulation desk services, resolving patron enquiries and loan transactions accurately.
- Maintained catalogue records, ensuring item metadata and shelving locations remained current.
- Delivered friendly customer service, assisting with memberships, loans, and technology enquiries.
- Managed daily cash handling, sales balancing, and end‑of‑day reporting.
- Supported stocktake processes and maintained a clean, organised library environment.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Supported community programs and reading initiatives, assisting with setup and participant engagement.
Store Manager
2 Years 6 Months- Led store operations, aligning team priorities with sales targets and customer service standards.
- Managed daily rostering, coaching, and performance feedback to maintain consistent team accountability.
- Coordinated stock control, replenishment, and inventory accuracy across sales floor and backroom.
- Oversaw visual merchandising, ensuring product displays reflected brand guidelines and seasonal promotions.
- Trained new team members on POS procedures, product knowledge, and store processes.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Committed to regular personal development to further improve management skills and utilised these within the team environment.
Education
High School Diploma
Skills
Front Desk Operations
Booking management
Data entry
Customer and client relations
Organization skills
Reliable time management
Time management
Event coordination
Cross-department teamwork
Interpersonal communication
Certification
- Cultural Awareness Training, Kanyirninpa Jukurrpa - November, 2020
- Professional Retail Management Course, The Friedman Group, Retail Consulting & Training - April, 2018
Timeline
Receptionist
Bullara Station Stay
03.2026 - 10.2026Read More
Housekeeping Cleaner and Food and Beverage Server
Bullara Station Stay
04.2025 - 10.2025Read More
Retail Specialist
Cape Hideaway Boutique
01.2025 - 04.2025Read More
Retail Specialist
The Somewhere Co.
02.2023 - 04.2024Read More
Sales Specialist
Kikki.K
10.2022 - 04.2024Read More
Acting Youth Services Coordinator
Shire of East Pilbara
01.2022 - 07.2022Read More
Youth Engagement Officer
Shire of East Pilbara
07.2021 - 07.2022Read More
Events Officer
Shire of East Pilbara
08.2020 - 07.2021Read More
Library Officer
Shire of East Pilbara
08.2020 - 07.2021Read More
Store Manager
Kikki.K
01.2018 - 07.2020Read More
St Stephens High School, Duncraig
High School Diploma
Read More