Emily Liebke
Maroochydore
Summary
Energetic operations professional with 16+ years of experience creating efficient workflows and empowering teams to succeed. Skilled in leadership, process improvement, and leveraging technology to keep everything running smoothly. I excel at working independently and tackling challenges with a positive attitude and a smile.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Ocean Orthodontics
04.2023 - Current
- Develop and implement streamlined policies and procedures for clinical workflows.
- Coordinate workflows across department to ensure optimal practice operations.
- Managing team and daily operations and allocate resources to maintain service excellence.
- Oversee training of clinical team to increase efficiency
- Provide support to employees through training.
- Address employee concerns and assist in task management to ensure smooth operations.
- Practice Management Assistance.
Dental Monitoring Coordinator
Ocean Orthodontics
09.2020 - 04.2023
- Dental Monitoring Coordinator (DMC) primary responsibilities include overseeing patients digital monitoring utilising AI technology
- Managing communication between patients and orthodontists, and ensuring the smooth operation of monitoring app for patients and internal practice systems.
- Analysing patient data, facilitating patient education based on their individual treatment plans, and enhancing patient engagement, communication and compliance.
Orthodontic Clinical Director
Ocean Orthodontics
04.2013 - 09.2018
- Directed clinic team to maintain patient flow throughout the treatment rooms
- Performed procedures in compliance with the ADA and the practices procedures and policies
- Trained junior team members and monitored all training procedures
- Met clinical floor coverage demands by establishing work schedules and assigning specific jobs.
- Ordering for the practice
- Helped team handle high-volume work by prioritising tasks and organising supplies
- Educates patients by giving oral hygiene, plaque control, and post treatment instructions
- Lab experience making maxillary and mandibular invisible retainers
Orthodontic Assistant
Toowoomba Orthodontics
01.2007 - 04.2013
- Supports orthodontic care by preparing treatment room, patient, instruments, and materials
- Performs procedures in compliance with the ADA
- Prepares treatment room for patient by following prescribed procedures and protocols
- Readies patient for dental treatment by welcoming, comforting, seating, and draping patient
- Provides information to patients by answering questions and requests
- Assembles instrumentation by sterilizing and delivering instruments to treatment area, positioning instruments for doctors access, suctioning, and passing instruments
- Impressions, mixing, and placing materials on instruments and in the patient's mouth
- Provides diagnostic information for doctor by pouring, trimming, and polishing study casts
Education
Dental
QLD TAFE
Sunshine CoastGraduated yr12 - undefined
Toowoomba State High
Toowoomba, QLD12.2006
Skills
- Operations management
- Leadership
- Process improvement
- Effective communication
- Staff training and development
- Data analysis
- Technology integration (AI and digital tools)
- Workplace efficiency
Certification
- Certified Dental Assistant - Certificate III in Dental Assisting
Languages
English
Native or Bilingual
Interests
- Pilates
- Martial Arts
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- Swimming at the Beach
Timeline
Operations Manager
Ocean Orthodontics
04.2023 - Current
Dental Monitoring Coordinator
Ocean Orthodontics
09.2020 - 04.2023
Orthodontic Clinical Director
Ocean Orthodontics
04.2013 - 09.2018
Orthodontic Assistant
Toowoomba Orthodontics
01.2007 - 04.2013
Graduated yr12 - undefined
Toowoomba State High
- Certified Dental Assistant - Certificate III in Dental Assisting
Dental
QLD TAFE
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