Emily MacDonald
Gold Coast
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
5
5
years of professional experience
Work History
Optical Assistant
Oscar Wylee
10.2025 - Current
- Assisted in conducting vision tests and measurements for patients.
- Provided support in fitting and adjusting eyewear for optimal comfort.
- Maintained inventory of optical supplies and equipment efficiently.
- Educated patients on proper lens care and eyewear usage guidelines.
- Collaborated with optometrists to ensure accurate patient records management.
- Handled billing processes and managed insurance claims effectively.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
Receptionist/doctors Assistant
Vision Centre Gold Coast
11.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in processes.
- Scheduled appointments and coordinated with medical staff for optimal patient flow.
- Maintained accurate patient records and updated information in electronic health systems.
- Assisted patients with inquiries, providing information on services and procedures.
- Took health history and patient notes prior to them seeing the doctor.
- Helped set up medical procedures.
- completed opening and closing clininc procedures
- Collaborated with team members to enhance office efficiency and service delivery.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Supported administrative tasks, contributing to overall clinic organization and workflow management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Community Aged Care Worker
Kincare
05.2024 - 11.2024
- Delivered compassionate personal care services to clients, enhancing their quality of life.
- Assisted in daily living activities, promoting independence and dignity for elderly clients.
- Developed individualized care plans, ensuring alignment with clients' needs and preferences.
- Coordinated communication between healthcare providers and families, fostering collaborative support networks.
- Monitored client health status, documenting changes accurately to inform care adjustments.
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
Customer Service Cashier
KFC
07.2020 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies for upselling menu items, enhancing sales performance.
- Monitored inventory levels and coordinated with management for timely restocking.
Education
Bachelors - Education
Southern Cross University
QLD01-2028
Skills
- Customer service
- Appointment scheduling
- Frame selection
- Product upselling
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Timeline
Optical Assistant
Oscar Wylee
10.2025 - Current
Receptionist/doctors Assistant
Vision Centre Gold Coast
11.2024 - Current
Community Aged Care Worker
Kincare
05.2024 - 11.2024
Customer Service Cashier
KFC
07.2020 - 04.2024
Bachelors - Education
Southern Cross University