Emily Maguire
Mermaid Waters
Summary
As a highly motivated and reliable professional, I am currently seeking a full-time role for a fashion e-commerce brand. With my strong organizational and detail-oriented skills, I am a self-starter who excels in multitasking and has experience in e-commerce and customer service roles. I am eager to expand my skill set and grow as an individual as well as in a team.
Overview
10
10
years of professional experience
Work History
Returns Coordinator and Customer Support
Burleigh Heads Cannabis
03.2021 - Current
- Handling customer complaints, product quality issues and faulty products
- Liaising with suppliers to resolve various issues
- Coordinating return of product from customers and processing returns into distribution centre
- Handling shipping escalations, missing parcels, delivery issues and RTS parcels
- Responding to customer email enquires, calls and online chat
- Updating website with new products, price updates and images using Woo Commerce
- Sending out weekly EDM campaign’s
- Maintaining CRM database
- Applying credits using Fishbowl and Xero
- Providing end of month reports for supplier reimbursements
- Assisting dispatch team with pick/packing orders
Barista
Quest Coffee Roasters
05.2020 - 03.2021
- Preparing specialty coffee
- Maintaining up to date knowledge on products
- Supervising other staff members
- Assisting with increasing social media presence/photography
- Wholesale sales/packing orders
- Opening/closing the store
- Assisted with displays and offered ideas to increase product appeal.
Receptionist/Appointment Setting
Helensvale Technology Group
08.2013 - 05.2020
- Answering 350 inbound calls daily for multiple locations across the business.
- Tele-sales
- Hitting sales targets and KPI's
- Packing/Dispatch orders
- Arranging appointments/meetings for Directors and Sales consultants
- Assisting with staff events
- Responding to customer email enquiries
- Participating in meetings and keeping up to date with product knowledge.
- Front of house administration duties.
Education
Year 12 Certificate -
Elanora State High School
2010
Skills
- Communication and problem solving skills
- Excellent customer service skills
- Comprehensive knowledge of Microsoft Word, Outlook, and Excel
- E-commerce administration
- CRM management
- Lead generation
- Product Returns
- Warehouse Procedures
Accomplishments
2013 Winner of Coffee Club International Barista of the Year
Timeline
Returns Coordinator and Customer Support
Burleigh Heads Cannabis
03.2021 - Current
Barista
Quest Coffee Roasters
05.2020 - 03.2021
Receptionist/Appointment Setting
Helensvale Technology Group
08.2013 - 05.2020
Year 12 Certificate -
Elanora State High School
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