Emily Marsh
The Oaks,NSW
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Humphreys Hotel
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Assistant Bar Manager
Kimpton Hotels & Restaurants
11.2022 - 12.2023
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Assisted in planning and executing private events, contributing to successful functions that exceeded client expectations.
- Increased sales significantly by upselling higher-end products to customers.
- Completed accurate cash handling transactions by following established procedures, minimizing discrepancies in daily sales reports.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.
- Closed out cash register and prepared cashier report at close of business.
Bar Supervisor
Kimpton Hotels & Restaurants
03.2022 - 11.2022
- Managed nightly closing duties including reconciling cash registers and preparing deposits.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed and executed personalized VIP guest experiences and events for high-profile guests, focusing on tailored service and memorable interactions to elevate guest satisfaction.
Bar Waiter
Kimpton Hotels & Restaurants
01.2022 - 03.2022
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
Store Manager
SUBWAY Restaurants
06.2021 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Sandwich Artist
Subway
06.2018 - 06.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
Diploma - Family And Community Services
TAFE NSW
NSW02-2022
Certificate III - Family And Community Services
TAFE NSW
NSW12-2020
Completed Year 11 -
Camden High School
Camden, NSW12-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Menu memorization
- Team training and development
- Staff management
- Basic accounting
- FOH operations oversight
- Adaptability and flexibility
- Effective communication
Certification
- Alcohol Server License/Certificate - RSA
- Responsible Conduct Of Gambling/Certificate - RCG
- Certificate III - Community services
- Diploma - Community services
Languages
English
Timeline
Bartender
Humphreys Hotel
02.2024 - Current
Assistant Bar Manager
Kimpton Hotels & Restaurants
11.2022 - 12.2023
Bar Supervisor
Kimpton Hotels & Restaurants
03.2022 - 11.2022
Bar Waiter
Kimpton Hotels & Restaurants
01.2022 - 03.2022
Store Manager
SUBWAY Restaurants
06.2021 - 02.2022
Sandwich Artist
Subway
06.2018 - 06.2021
Diploma - Family And Community Services
TAFE NSW
Certificate III - Family And Community Services
TAFE NSW
Completed Year 11 -
Camden High School
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