Emily Martignago

Experienced pipeline testing technician primarily dealing with the commissioning of new potable water mains and sewer systems.
Primarily carry out hydrostatic pressure testing and sanitation of pipeline projects.

Sales Representative specializing in the facilitation of Civil Construction product hire covering Brisbane to Northern NSW.

This role involves actively engaging with clients from the Civil Construction sector to satisfy their project requirements. It involves a huge emphasis on safety and the ability to understand the outline of the project in order to supply the appropriate products to the customer,

Progressed my role as a Service Manager to a Group position in the start of June 2021.

This new role sees me moving around to all of our stores Australia wide as a relief to Service Managers or when we are searching for new staff members for the role. I am also tasked with training new Managers and offer support in person or remotely to all of our stores.

This has been a challenging, yet rewarding role and has helped me develop my knowledge and experience in successfully managing our busy Motorcycle workshops.

While in my role as Service Advisor at Teammoto Triumph, the company began undergoing the transitioning of adding another prestige brand and the service department was developed into a combined workshop. I am now in the role as Service Manager and running a 7 branded workshop at Teammoto Triumph, Indian and Euro Springwood. I am in charge of all aspects of the Service Department and manage bookings, parts ordering/supply, technicians, sales requests and warranty claims. I have also played a part in helping to promote our brands at promotional days outside of work hours.

It is my responsibility to ensure my technicians have a fully booked schedule on a daily basis and all parts, servicing documentation and tools required are accessible in a timely manner.

This is a very busy and demanding role which requires exceptional time management/ organisational skills in order to maintain customer satisfaction.

I have been fortunate enough in this role to be able to develop my mechanical knowledge and gain valuable hands on experience.

Upon returning to Motorcycle Holdings, I took up the role as Service Advisor for Teammoto Triumph Springwood. This role involved me taking care of all the daily runnings in the workshop, booking in services, organising parts/tooling and managing my technicians. I was tasked with making sure budgets and efficiency targets were met and that the work shop maintained a high level of success and profit.

This role also required exceptional customer service and time management skills.

• Read and studied catalogs to identify new market parts and capitalize on emerging trends.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
• Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Examined returned parts for defects and exchanged defective parts or refunded money.

I managed the parts and accessories department at a joint franchise Motorcycle Dealership. We dealt with genuine and aftermarket options for all motorcycle brands. We also ensured all of our customers not only had access to the latest gear for their motorcycles, but also the best products for themselves to ensure they are comfortable while riding, as well as being safe, follow correct maintenance and follow legal requirements. I helped coordinate preparation and delivery of bikes sold and ensured our customers received the best experience while at our dealership.

• Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Reviewed work orders and discussed them with supervisors.
• Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench.
• Completed routine maintenance to prevent future breakdowns.
• Interfaced with management and colleagues in a professional manner.
• Upheld top-quality workmanship and excellent customer service.
• Diagnosed computer and electrical failure with appropriate testing equipment.
• Cleaned and removed grease on engines and engine compartments using specific chemicals.
• Managed and maintained the necessary level of supplies in the shop.
• Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
• Maintained vehicle records by recording and filing all service and repairs.
• Disassembled engines and repaired or replaced defective parts with assistance.
• Replaced drive and hydraulic systems with assistance.
• Examined gauges and dials to verify that the testing equipment was working properly.
• Repaired, replaced and adjusted brakes and brake pads.
• Removed dents, filled in cracks and painted the car exteriors to restore appearance and condition with assistance from paint shop personnel.
• Tested vehicles and their components and systems.
• Operated equipment from forklifts and cranes to excavators and bull dozers.
• Accurately read, understood, and carried out written instructions.
• Followed company procedures to maintain the work environment in a neat and orderly condition.
• Promoted shop safety by working in a safe manner.
• Underwent the collection and delivery of parts for management and clients.
• Worked closely with the parts interpreter to ensure all parts requirements were met.
• Carried out repairs and full rebuilds of machine undercarriages including but not limited to track builds and track adjuster repairs.