Summary
Overview
Work History
Education
Skills
References
Timeline
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Emily Matti

Summary

A polite and respectful customer service representative as well as an experienced hospitality worker, who recognizes customer needs and offers constructive solutions to problems. Committed to delivering customer service of high quality to create a meaningful experience. Establishes success by listening to customers expectations, following company strategies, and trying to find a solution that benefits both the company and the customer. Personal and professional, under pressure of a driven, energetic sort. Experienced Server offering 4 years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work. Extensive knowledge and superior work ethic. I am a hard-working, friendly individual who enjoys being part of a busy retail team. I have a range of experience in retail including sales, customer care, stock room positions as well styling customers for their social events.

Overview

7
7
years of professional experience

Work History

Retail Sales Assistant

Bec And Bridge
07.2021 - Current
  • Styling customers for their social events as well as providing fashion advice.
  • Can achieve KPI goals.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.

Causal Sales Assistant

Freelance Shoes
02.2021 - 07.2021
  • Welcome customers as they enter the shoe store and engage them in conversation to determine their shoe buying needs
  • Provide customers with information on available styles, sizes, and colors
  • Walk customers through the display shelves and answer their questions regarding prices and availability
  • Look for shoe sizes, styles, and colors in storage areas and inform customers if something is not available
  • Assist customers in trying shoes on and provide honest feedback
  • Provide customers with information on discount or other promotional offers
  • Make-certain that the shoe display area is kept clean and organized at all times
  • Order out of stock shoes from the warehouse before the retail stock runs out
  • Maintain knowledge of new trends in the shoemaking industry and ensure that displayed stock is kept current
  • Encourage customers to buy accessories such as socks, insoles and shoe polishes
  • Run customers through the payment procedure by processing credit card and cash transactions

Waitress & Team Member

Rashays
01.2018 - 10.2018
  • Working at Rashays as a waitress to ensure delivery of excellent customer service when taking orders and serving both food and drinks.
  • Setting goals for the team and modelling how we work together.
  • Delivering exceptional customer service when greeting and serving customers, answering questions about menu selections, and making recommendations.
  • Rashays has taught me a great deal of work ethic and communication skills.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Front - Of - House Crew Member

McDonald's
02.2017 - 10.2017
  • Working at McDonalds as a front-of-house crew member-taking customer orders at the front desk and drive-through orders, has made it possible for me to acquire money handling skills as well as professional communication skills and to place orders together very efficiently.
  • McDonalds has strengthened my communication skills with the public.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Served customers in a friendly, efficient manner following outlined steps of service.

Education

Bachelor of Nursing -

Australian Catholic University
Sydney, NSW

Higher School Certificate -

St Marys Senior High School
2020

Skills

  • Collaboration and teamwork
  • Adaptability
  • Money handling
  • Critical thinking
  • Excellent communication and interpersonal skills
  • Conflict resolution
  • Customer service
  • Problem-solving
  • Hospitality service expertise
  • Dining area maintenance
  • Menu Memorization
  • Food and beverage pairings
  • Stocking and replenishing

References

Philomena Daoud 

Bec and Bridge 

0422238895



Brenda Jamous 

Manager - Freelance Shoes 

0411240012

Timeline

Retail Sales Assistant

Bec And Bridge
07.2021 - Current

Causal Sales Assistant

Freelance Shoes
02.2021 - 07.2021

Waitress & Team Member

Rashays
01.2018 - 10.2018

Front - Of - House Crew Member

McDonald's
02.2017 - 10.2017

Bachelor of Nursing -

Australian Catholic University

Higher School Certificate -

St Marys Senior High School

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Emily Matti