Emily Mawson
Phlebotomist/Collection Control
Mitcham,VIC
Summary
- Grade 4 Mobile/Hospital Pathology Collector with extensive experience leading teams and maintaining high-quality standards.
- Proficient in Infant Heel Puncture.
- Strong administration skills, with ability to multitask in busy call centre, providing professional and friendly service.
- Skilled in coaching team members and fostering strong relationships with clients and healthcare professionals.
- Known for exceptional problem-solving abilities and maintaining patient comfort and confidentiality.
- Maintains a high standard of care and empathy while attending to patients with chronic illness and health issues.
Overview
6
6
years of professional experience
Work History
Collection Support - Collection Control
Dorevitch Pathology
05.2023 - Current
- Lead, coach and motivate team to maintain high quality collection standards and procedures.
- Support and day-to-day liaison with our busy practitioners and healthcare professionals, maintaining strong working relationships.
- Acting as the conduit between the business, clients, collectors, the public and practitioners to provide support and information.
- Answering incoming phone calls in a professional and friendly manner.
- Booking and managing calls for our Home visit service.
- Maintain a high level of customer confidentiality.
- Liaise with laboratory staff to provide results for practitioners.
Mobile Pathology Collector
Dorevitch Pathology
05.2021 - Current
- Provide patients with exemplary specimen collection technique, ensuring optimal sample integrity and accurate test results.
- Facilitate seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Contribute to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhance patient comfort by efficiently managing the specimen collection process.
- Triage patients according to urgency while maintaining time efficiency on mobile run.
Team Lead - Collections - Metro City
Dorevitch Pathology
05.2022 - 05.2023
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Management of stock control for accredited collection centres.
- Evaluated customer needs and feedback to drive product and service improvements.
Pathology Collector
Dorevitch Pathology
06.2018 - 05.2022
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Demonstrated excellent interpersonal skills while interacting with diverse patient populations, fostering trust and rapport during sensitive medical procedures.
- Strengthened relationships between laboratory personnel and other healthcare providers by maintaining open lines of communication regarding patient care concerns related to pathology services.
- Assisted in maintaining adequate inventory levels of supplies needed for efficient pathology operations.
- Followed safety protocols while handling hazardous materials.
Education
Holmesglen Institute
Moorabbin, VICSkills
- Excellence in customer Service
- Quality Patient Care
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Adaptability and Flexibility
- High level of empathy
- Competent in dealing with diverse range of people
Volunteer Animal aid
Caring for shelter animals
Maintaining a high level of cleanliness
Feeding and cleaning
Laundering blankets
Grooming
Coordination of various fund raising events
Giving love
Timeline
Collection Support - Collection Control
Dorevitch Pathology
05.2023 - Current
Team Lead - Collections - Metro City
Dorevitch Pathology
05.2022 - 05.2023
Mobile Pathology Collector
Dorevitch Pathology
05.2021 - Current
Pathology Collector
Dorevitch Pathology
06.2018 - 05.2022
Holmesglen Institute
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