Emily McCarthy
Wynyard,TAS
Summary
I am a highly motivated individual with a passion for helping others. With a proven track record in program support and conflict de-escalation, demonstrated at previous and current employment. I am committed to fostering social skill development and mental health awareness and excel in driving positive outcomes and advocating for special needs. I am dedicated to helping young people reach full potential through positive and effective support and committed to working collaboratively with community members to identify and address challenges to support individuals and families in achieving their goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Worker
Catholic Care Tasmania
10.2023 - Current
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Provided key emotional support to special needs youth.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- De-escalated destructive and impulsive youth behaviour by assisting in finding positive alternate outlets.
- Taught clients to relate socially through use of daily routines and activities.
- Evaluated needs of youth and outlined measures to address.
- Attended treatment team meetings to discuss youth's mental and behavioural progress.
- Supported individuals dealing with mental health and emotional issues.
- Determined clients' risk of self-harm or other dangerous behaviours.
- Educated clients on dangers of substance abuse and prevention techniques.
Property Manager
One Agency Real Estate Burnie
12.2019 - 09.2023
- Developed and implemented effective leasing strategies to maximise occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations and landscaping.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed and maintained strong working relationships with owners and tenants to minimise hassle for both parties.
- Built relationships with service vendors and submitted associated billing statements.
- Managed and oversaw operations, maintenance and administration of properties.
Retail Sales Associate
LSR Network Movies
01.2015 - 12.2019
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Implemented new policies and procedures to improve efficiency.
- Trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Ensured compliance with safety regulations in accordance with company policy.
Education
Tasmanian Certificate of Education -
Hellyer College
Burnie, TAS2017
Skills
- Program Support
- Conflict de-escalation
- Program Planning
- Social skill development
- Activity implementation
- Crisis response expertise
- Emotional Support
- Advocacy
- Special needs understanding
- Mental health awareness
Certification
First Aid and CPR
HLTA - 011 - First Aid
2024
Mental Health First Aid
2024
Working With Vulnerable People
Card Number 015741317
Real Estate Institute of Tasmania | Tas Property Representative License
2019 - 2024
Hellyer College | Burnie, TAS Tasmanian Certificate of Education 2017
BSB20115 Certificate II in Business
BSB30115 Certificate III in Business Statement of Attainment -
BSBDIV301 Work effectively with diversity -
BSBFLM312 Contribute to team effectiveness
ACM20110 Certificate II in Animal Studies
SIT20112 Certificate II in Tourism
References
Lauren Lewis
Catholic Care / Key Worker
Phone: 0438 066 156
Email: lauren.lewis@aohtas.org.au
Kyarna Budzul
Catholic Care / Residential Youth Worker
Phone: 0403 380 468
Email: kyarnapaige08@hotmail.com
Mel Draper
One Agency Burnie / Sales Agent
Phone: 0437 071 501
Email: meldraper@oneagency.com.au
Timeline
Youth Worker
Catholic Care Tasmania
10.2023 - Current
Property Manager
One Agency Real Estate Burnie
12.2019 - 09.2023
Retail Sales Associate
LSR Network Movies
01.2015 - 12.2019
Tasmanian Certificate of Education -
Hellyer College
First Aid and CPR
HLTA - 011 - First Aid
2024
Mental Health First Aid
2024
Working With Vulnerable People
Card Number 015741317
Real Estate Institute of Tasmania | Tas Property Representative License
2019 - 2024
Hellyer College | Burnie, TAS Tasmanian Certificate of Education 2017
BSB20115 Certificate II in Business
BSB30115 Certificate III in Business Statement of Attainment -
BSBDIV301 Work effectively with diversity -
BSBFLM312 Contribute to team effectiveness
ACM20110 Certificate II in Animal Studies
SIT20112 Certificate II in Tourism
Similar Profiles
Aimee RooneyAimee Rooney
Support Teacher, Grades 3-6 at Catholic Education TasmaniaSupport Teacher, Grades 3-6 at Catholic Education Tasmania
Alana WalkerAlana Walker
Direct Care Worker at Family Based Care TasmaniaDirect Care Worker at Family Based Care Tasmania
Chantal Aan De WielChantal Aan De Wiel
Aged Care Coordinator at Family Based Care TasmaniaAged Care Coordinator at Family Based Care Tasmania