Emily McCourt
Yarrabilba,Queensland
Summary
Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant increase in efficiency. Skilled in communication and problem-solving, adept at driving team success and ensuring safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Traffic Controller
Warp
Queensland
07.2024 - Current
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Assistant Store Manager
SUBWAY
Logan Central QLD
09.2023 - 08.2024
- Managed daily operations, ensuring smooth workflow and high customer satisfaction.
- Trained and supervised staff, improving team efficiency and service quality.
- Implemented cost-saving measures, reducing expenses and increasing profit margins.
- Resolved customer issues promptly, enhancing overall guest experience.
- Analyzed sales data to optimize inventory and boost sales performance.
Warehouse Order Picker
VR Distributions
Adelaide, SA
11.2022 - 07.2023
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
Fast Food Worker
McDonald’s
Adelaide, SA
01.2021 - 11.2022
- Managed customer orders, ensuring accuracy and timely service, enhancing overall customer satisfaction.
- Collaborated with team members to maintain a clean and organized work environment, boosting efficiency.
- Operated cash registers, handling transactions with precision, reducing errors and improving cash flow.
- Prepared food items according to safety and quality standards, contributing to a consistent dining experience.
Education
Completed Year 10 -
Adelaide High School
AdelaideSkills
- Safety compliance
- Motivated and willing to learn
- Punctual with team collaboration
- Problem solving
- Communication skills
- Team leadership
Certification
- RIIWHS205E – Control traffic with stop-slow bat
- RIIWHS201E – Work safely and follow WHS policies and procedures
- RIICOM201E – Communicate in the workplace
- RIIWHS302E Implement traffic management plans
- RIIRIS301E Apply Risk Management Processes
References
Paul Scanlon - Pulse hair and beauty
0412389145
Timeline
Traffic Controller
Warp
07.2024 - Current
Assistant Store Manager
SUBWAY
09.2023 - 08.2024
Warehouse Order Picker
VR Distributions
11.2022 - 07.2023
Fast Food Worker
McDonald’s
01.2021 - 11.2022
Completed Year 10 -
Adelaide High School