Emily McCoy

• Maintain high standards of cleanliness, tidiness, and hygiene throughout the property.
• Inspect rooms and public areas to ensure they are up to the desired standards.
• Carefully manage and preserve all heritage furniture, chandeliers, objects d’art, linens, etc., in respect to cleaning.
• Maintain accurate records and document all housekeeping activities.
• Assist with arranging and preparing various functions, including floral arrangements and reconfigurations of rooms.
• Maintain inventory of supplies and linens, and order new items as necessary.
• Manage and monitor the use of cleaning supplies and equipment.
• Ensure a safe and secure working environment by adhering to all safety policies and procedures.

• Duties included overseeing & managing the reservations systems, ensuring accurate bookings, efficient scheduling & proper record keeping.
• Handle customer inquiries, resolve any issues & ensure a high level of customer satisfaction.
• Collaborate with other departments such as reception, property management & maintenance team, liaise with travel agents, hire car & business owners & F.I.T’s & head of housekeeping.

• Manage accounts, data entry, invoicing, and receipts using accounting software
• Conduct timely bank reconciliations and manage banking tasks for clients/customer
• Handle customer invoicing, queries, and payments efficiently
• Front of shop customer service, til operations, provide service to customers with vehicle requirements

• Sales and screen printing of locally designed shirts and clientele merchandise.
• Assisted in various duties including, paper printing collating, binding. Ordering of stock.

• Duties included overseeing & managing the reservations systems, marketing, web/logo design, updates of all online booking reservations, bookkeeping & accounts, head of housekeeping, reception & property management.
• Handle customer inquiries, resolve any issues & ensure a high level of guests satisfaction. Headed any schedules/functions. Collaborate & liaise with travel agents, hire car & business owners & F.I.T’s.

• Manage accounts, data entry, invoicing, and receipts using accounting software
• Conduct timely bank reconciliations and manage banking tasks for clients
• Prepare financial reports, including balance sheet and P&L statements
• Lodge BAS, PAYG, and tax returns under registered tax agent supervision
• Process and collate annual audits and financial statements
• Provide bookkeeping support, research, and comply with office policies
• Handle client invoicing, queries, and payments efficiently
• Serve as DHS agent, assisting with customer queries and office operations

• General Insurance Broker for Norfolk Island which involves quotations and processing new policies of House & Contents and Private Motor Vehicle Insurances
• Data input/file noting renewals and schedules in Winbeat
• Claims Lodgements and Managements
• First point of contact via phone for Norfolk Island Professional Services (local) and GCR Financial (overseas) & walk-in clients
• Receipting of payments & general enquiries
• Daily duties include chasing up of overdue premiums, Underwriting Agency (UA) levies & failed direct debit payments
• Database updating, scanning, office filing & photocopying
• Mass printing, mass mailing - assistance with mail out letters etc & thank you letters
• Initial & ongoing industry study as requiredGeneral Insurance Broker for Norfolk Island which involves quotations & processing new policies of House & Contents and Private Motor Vehicle Insurances & data input/file noting renewals and schedules in Winbeat & Claims Lodgements and Managements.
• First point of contact; via phone for Norfolk Island Professional Services (local) and GCR Financial (overseas) & walk-in clients including receipting of payments & general enquiries.
• Daily duties include; chasing up of overdue premiums, Underwriting Agency (UA) levies & failed direct debit payments, database updating, scanning, office filing & photocopying, mass printing, mass mailing – assistance with mail out letters etc & thank you letters.
• Initial & ongoing industry study as required.

• Liaise with Travel Agents/Wholesalers & FIT's (Free Independent Travellers) via email, phone, fax or face-to-face regarding room availability, accommodation rates & packages & promoting in-house services & special events
• Managing the reservation system by opening & closing room availability, processing & confirming booking reservations, ensuring reservations, amendments & cancellations are processed correctly & efficiently
• Process all guests checking in/checking out by performing registration procedures, explain resort products, service & relevant information about the resort & chaperone guests to their rooms
• Prepare bills, handle & process checkouts & take payments
• Daily operations include; cash handling, phone coverage, inquiries, emails, filing, data input, booking tours, arranging transport, posted payments, credit card transactions & print out reports for events & housekeeping etc
• Maintain the hotel's high standard of service & hospitality

• Assist with providing bank statement/activities via access to online bank site to Accounting firm
• Monthly collection and entries of payables in BOL spreadsheet and forward as a report to RSL President & Treasurer
• Enter creditors in online bank account for payment and approval

Stay at home Mum

• Airport & Accommodation meet & greet, including completion of arrival documentation and rental car contracts
• Arrival and check-out
• Organisation of housekeeping, laundry and car detailing
• Implementing cleaning protocols, and maintaining high standards of cleanliness.
• Provided customer service on a day to day basis
• Performed various duties upon request or when necessary

Stay at home Mum

• Provided excellent customer service at all times
• Carried out all necessary duties required, including preparing and serving hot and cold drinks
• Operated cash register
• Ensured that café is always clean, hygienic and presentable at all times

• Supervised the recruitment and hiring of staff
• Cellar and stock ordering and control
• Ensure compliance with licensing laws and health and safety regulations
• Programmed digital cash register

• Housekeeping with demonstrated working abilities to work alongside housekeeping teams to ensure cleanliness and orderliness of the accommodation. Implementing cleaning protocols, and maintaining high standards of cleanliness. Proven ability to collaborate with other departments to meet organisational goals and enhance guest satisfaction.