Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Emily McDonald

Linton,VIC

Summary

Hi, I'm Emily, I'm from a small country town called Linton. I have 2 older brothers, who 1 is a school teacher and the other has his own building business in QLD so we are very determined family and have a very good work ethic. i work better being thrown in the deep end, and hands on. between subway and rustic edge i have adept in team leadership and problem-solving aptitude, significantly improved customer satisfaction and team productivity. Leveraged strong multitasking and customer relationship management skills to mentor staff and streamline operations, achieving a safer and more efficient workplace.

i have a can do attitude with nothing holding me back and i am really looking forward to a fresh start and finding my career.

Overview

8
8
years of professional experience

Work History

Supervisor

Rustic Edge
11.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Team Member

Bake and Grind
03.2023 - 09.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Manager

SUBWAY®Restaurants
02.2021 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Casual Team Member

Coles Supermarket
04.2017 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Crew Member

Hungry Jacks
08.2016 - 04.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

High School Diploma -

Pheonix P-12 Community College
Sebastopol, VIC
08-2019

Skills

  • Training and mentoring
  • Processes and procedures
  • Schedule development
  • Priority management
  • Multitasking
  • Team building
  • Expectation setting
  • Professionalism
  • Reliability
  • Adaptability
  • Problem-solving aptitude
  • Time management abilities

Interests

  • Swimming
  • High-Intensity Interval Training
  • Gym Workouts
  • Passionate about balancing physical health with mental and emotional wellness
  • Reading
  • netball
  • footy
  • camping
  • roadtrips
  • the beach

Timeline

Supervisor

Rustic Edge
11.2023 - Current

Team Member

Bake and Grind
03.2023 - 09.2023

Manager

SUBWAY®Restaurants
02.2021 - 12.2022

Casual Team Member

Coles Supermarket
04.2017 - 08.2021

Crew Member

Hungry Jacks
08.2016 - 04.2017

High School Diploma -

Pheonix P-12 Community College

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Emily McDonald