Emily McDonnell
Brunswick East,VIC
Summary
Skilled barista, waitress and bartender with over ten years experience in the hospitality industry. I am proud of my ability to stay calm under pressure while maintaining a high quality of service. My focus is on maintaining attention to detail while promoting a positive experience for the customer. I value working within an energetic, sociable and communicative team and am confident I will be an asset to your business.
Overview
8
8
years of professional experience
Work History
Barista
Raincheck Lounge
03.2023 - 01.2025
- Dialled in coffee machine regularly to maintain a great flavour throughout the day.
- Focussed on attention to detail while comfortably handling busy periods.
- Contributed to a positive work environment through clear communication and team work.
- Kept workspace clean and tidy.
- Consistently engaged in friendly and thorough customer service to create and sustain positive relationships with the community.
- Supervisor duties including money handling, staff training, conflict resolution, staff management and opening/closing duties.
Multi-day Hiking Guide
The Maria Island Walk
09.2019 - 01.2023
- Lead high quality multi day hiking tours, focussing on outstanding hospitality, safety and education.
- Cooked and served delicious three course dinners, as well as breakfast, lunch and snacks using local, seasonal ingredients
- Implemented effective emergency response plans, ensuring prompt action during critical situations for the safety of both guests and staff members.
- Maintained a high level of knowledge about local culture, history, flora, fauna, and ecosystems through continuous research and education.
Senior Waitress
Bluebottles Brasserie
08.2017 - 05.2018
- Delivered a very high standard of table service focussing on clear communication, efficiency, consistency and lighthearted customer interactions.
- Cared for large sections with attention to detail and excellent time management skills.
- Thrived in high pressure environments with fast customer turnover in an award winning venue.
Waitress and Bartender
Element Bar
02.2017 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent attention to detail within a busy environment.
- Served high quality drinks, including beer, wine and spirits while under pressure with composure.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt and friendly service.
- Contributed to a close knit team environment and approached learning with enthusiasm.
Education
Bachelor - Bachelor of Social Work (Honours)
RMIT University
Melbourne, VIC11-2028
Certificate III - Outdoor Adventure Guide
Tas TAFE
Hobart, TAS09-2019
Skills
- Hard working
- Great communication skills
- Comfortable under pressure
- People focussed
- Detail Oriented
Timeline
Barista
Raincheck Lounge
03.2023 - 01.2025
Multi-day Hiking Guide
The Maria Island Walk
09.2019 - 01.2023
Senior Waitress
Bluebottles Brasserie
08.2017 - 05.2018
Waitress and Bartender
Element Bar
02.2017 - 08.2017
Bachelor - Bachelor of Social Work (Honours)
RMIT University
Certificate III - Outdoor Adventure Guide
Tas TAFE
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