Emily McEachran
Sunshine Coast,QLD
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Bowls Club
Mooloolaba, QLD
04.2024 - Current
- Poured wine, beer and cocktails for patrons.
- Take bookings for barefoot bowls and setting up the green as needed.
- Provided guidance and support to bartenders while they served guests at the bar.
- Maximized efficiency by delegating tasks to staff members based on their skill sets.
- Performed opening and closing procedures each day.
Sales Consultant
Get Wines Direct
Sunshine Coast, QLD
02.2023 - Current
- Foster relationships with customers to expand customer base and retain business.
- Look after 600 clients whilst meeting weekly KPIs.
- Monitor customer order process and address customer issues.
- Research new products, vintages, regions, varietals, and styles of wines.
- Display strong telephone etiquette, effectively handling difficult calls.
Duty Manager
The Stock Hotel
Toowoomba, QLD
03.2022 - 12.2022
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to improve customer service.
Bartender
MiePlace Nightclub
Gladstone, QLD
03.2018 - 02.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
Skills
- Sales Strategies
- Attention to Detail
- Customer Communication & Service
- Reliability
- Time Management
- Trustworthy
Certification
- Responsible Service of Alcohol (RSA) Certificate
- Responsible Gambling Services (RSG) Certificate
- Responsible Management of Licensed Venues - RMLV
- Approved Managers License
- Certificate 4 in Hospitality
Timeline
Supervisor
Bowls Club
04.2024 - Current
Sales Consultant
Get Wines Direct
02.2023 - Current
Duty Manager
The Stock Hotel
03.2022 - 12.2022
Bartender
MiePlace Nightclub
03.2018 - 02.2022