Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Zambrero
Hamilton, NSW
2022.01 - Current
Lead the team members on the shift.
Open and closed the store.
Maintained positive working relationship with fellow staff and management.
Food handling and customer service.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Conducted inventory counts of food products and beverage supplies.
Answered phone calls promptly to provide accurate information about menu items or prices.
Resolved customer complaints in a professional manner.
Provided excellent customer service to maintain a positive atmosphere for guests.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Organized and restocked supplies to support operations and team productivity.
Lifeguard Volunteer
Merewether Surfclub
Merewether, NSW
2019.12 - Current
Educated participants on water safety topics such as hydration and sun protection.
Responded quickly to any medical emergencies that may arise.
Conducted daily inspections of lifeguard equipment such as buoys, tubes, first aid kits.
Communicated with other lifeguards regarding swimming area conditions and emergency situations.
Educated visitors about ocean environment conservation efforts and practices.
Assessed beach conditions and identified potential hazards to swimmers.
Crew Member
McDonalds
Broadmedow, NSW
2021.01 - 2022.01
Served food and drinks
Performed cashier duties such as taking orders, collecting payments and providing change.
Processed takeout orders quickly to ensure timely delivery of meals.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Bachelor of Environmental Engineering (Honours) -
University of Newcastle
Newcastle, NSW
Skills
Complaint resolution
Leadership
Customer Service
Cash Handling
Store Opening and Closing
Clear Communication
Certification
Responsible service of alcohol
Responsible conduct of gambling
First aid course
References
References available upon request.
Timeline
Team Leader
Zambrero
2022.01 - Current
Crew Member
McDonalds
2021.01 - 2022.01
Lifeguard Volunteer
Merewether Surfclub
2019.12 - Current
Bachelor of Environmental Engineering (Honours) -
University of Newcastle
Responsible service of alcohol
Responsible conduct of gambling
First aid course
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