Emily McFarlane
Adamstown,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Zambrero
Hamilton , NSW
2022.01 - Current
- Lead the team members on the shift.
- Open and closed the store.
- Maintained positive working relationship with fellow staff and management.
- Food handling and customer service.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Conducted inventory counts of food products and beverage supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
Lifeguard Volunteer
Merewether Surfclub
Merewether , NSW
2019.12 - Current
- Educated participants on water safety topics such as hydration and sun protection.
- Responded quickly to any medical emergencies that may arise.
- Conducted daily inspections of lifeguard equipment such as buoys, tubes, first aid kits.
- Communicated with other lifeguards regarding swimming area conditions and emergency situations.
- Educated visitors about ocean environment conservation efforts and practices.
- Assessed beach conditions and identified potential hazards to swimmers.
Crew Member
McDonalds
Broadmedow , NSW
2021.01 - 2022.01
- Served food and drinks
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Bachelor of Environmental Engineering (Honours) -
University of Newcastle
Newcastle, NSWSkills
- Complaint resolution
- Leadership
- Customer Service
- Cash Handling
- Store Opening and Closing
- Clear Communication
Certification
- Responsible service of alcohol
- Responsible conduct of gambling
- First aid course
References
References available upon request.
Timeline
Team Leader
Zambrero
2022.01 - Current
Crew Member
McDonalds
2021.01 - 2022.01
Lifeguard Volunteer
Merewether Surfclub
2019.12 - Current
Bachelor of Environmental Engineering (Honours) -
University of Newcastle
- Responsible service of alcohol
- Responsible conduct of gambling
- First aid course
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