Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily McFarlane

Adamstown,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader

Zambrero
Hamilton, NSW
01.2022 - Current
  • Lead the team members on the shift.
  • Open and closed the store.
  • Maintained positive working relationship with fellow staff and management.
  • Food handling and customer service.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Conducted inventory counts of food products and beverage supplies.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.

Lifeguard Volunteer

Merewether Surfclub
Merewether, NSW
12.2019 - Current
  • Educated participants on water safety topics such as hydration and sun protection.
  • Responded quickly to any medical emergencies that may arise.
  • Conducted daily inspections of lifeguard equipment such as buoys, tubes, first aid kits.
  • Communicated with other lifeguards regarding swimming area conditions and emergency situations.
  • Educated visitors about ocean environment conservation efforts and practices.
  • Assessed beach conditions and identified potential hazards to swimmers.

Crew Member

McDonalds
Broadmedow, NSW
01.2021 - 01.2022
  • Served food and drinks
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

Bachelor of Environmental Engineering (Honours) -

University of Newcastle
Newcastle, NSW

Skills

  • Complaint resolution
  • Leadership
  • Customer Service
  • Cash Handling
  • Store Opening and Closing
  • Clear Communication

Certification

  • Responsible service of alcohol
  • Responsible conduct of gambling
  • First aid course

References

References available upon request.

Timeline

Team Leader

Zambrero
01.2022 - Current

Crew Member

McDonalds
01.2021 - 01.2022

Lifeguard Volunteer

Merewether Surfclub
12.2019 - Current

Bachelor of Environmental Engineering (Honours) -

University of Newcastle

Similar Profiles

CREATE PROFILE
Emily McFarlane