Emily Meek
Boronia Heights
Summary
Adapted quickly to various IT environments and technologies. Supported teams in learning and utilizing new software and tools. Assisted in the development of innovative products and solutions.
Executed sandwich preparation and customer service with a focus on teamwork and efficiency.
Overview
12
12
years of professional experience
Work History
Call Centre Advisor
Concentrix
Brisbane, QLD
07.2025 - Current
- Provided exceptional customer support by resolving inquiries and complaints efficiently.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Trained new advisors on procedures, enhancing team performance and service quality.
- Analyzed customer feedback to identify trends and recommend process improvements.
Subway Sandwich Artist
Subway
Greenbank, QLD, Australia
08.2014 - 06.2025
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Restocked and rotated stock in display case to mitigate stock loss.
- Fixed any issues, with computer and internet.
Education
Queensland Certificate Of Education - undefined
Canterbury College
Waterford, QLD09.2020
Certificate III - Business
TAFE
09.2020
Certificate III - Information Technology
TAFE
09.2020
Skills
Customer Service
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Dependable and honest
Cleanliness and hygiene
Interpersonal Communication
Staff Training
Salesmanship abilities
Additional Information
I would love to start my career in the IT industry as I have always wanted. IT has always been easy for me to adapt and learn about the different types of ways to use and create new products.
Timeline
Call Centre Advisor
Concentrix
07.2025 - Current
Subway Sandwich Artist
Subway
08.2014 - 06.2025
Queensland Certificate Of Education - undefined
Canterbury College
Certificate III - Business
TAFE
Certificate III - Information Technology
TAFE