Emily Melody
Darwin,NT
Summary
I have a passion for the retail industry and strive to always provide a high level of customer service. I am flexible with working hours and am always seeking opportunities to learn new skills to further my professional development. I am also interested in looking at other job opportunities to further my career and enjoy new experiences.
Overview
5
5
years of professional experience
Work History
Store Manager
Platypus Shoes
Darwin, NT
11.2023 - Current
- Greeting and serving customers in a friendly and professional manner
- Ensuring the presentation of the store is maintained to the highest standard
- Providing induction training to all new staff as-well as ongoing training with current staff
- Keeping up to date with the latest trends
- Creating rosters for every month
- Handling customer complaints to reach a resolution
- In taking and transferring stock
- Receiving and completing online orders
- Stocktake
- Opening and closing of the store
- Balancing the till daily and weekly banking
- Visual merchandising swaps every 2 weeks
- Managing inventory control
2IC Manager
Platypus Shoes
Darwin, NT
07.2023 - 11.2023
- Greeting and serving customers in a friendly and professional manner
- Ensuring the presentation of the store is maintained to the highest standard
- Training all staff
- Keeping up to date with the latest trends
- Finalising rosters for every month
- Handling customer complaints to reach a resolution
- In taking and transferring stock
- Receiving and completing online orders
- Stocktake
- Opening and closing of the store
- Balancing the till daily
- Visual merchandising swaps every 2 weeks
- Managing inventory control
Part Time Sales Assistant
BrasNThings
Darwin, NT
05.2022 - 05.2023
- Greeting and serving customers in a friendly and professional manner
- Took on the acting manager role
- Ensuring the presentation of the store is maintained to the highest standard
- Keeping up to date with the latest trends
- Handling customer complaints and inquiries to reach a resolution
- In taking and transferring stock
- Receiving and completing online orders
- Stocktake
- Opening and closing of the store
- Balancing the till daily
- Visual merchandising swaps every 2 weeks
- Qualified bra fitter
- Ensuring the comfort and security of customers while in store and being fitted
Casual Sales Assistant
Universal Store
Darwin, NT
12.2021 - 03.2022
- Greeting and serving customers in a friendly and professional manner
- Ensuring the presentation of the store is maintained to the highest standard
- Keeping up to date with the latest trends
- Handling customer inquiries
- Receiving and completing online orders
- Opening and closing of the store
- Balancing the till daily and weekly banking
- Visual merchandising swaps every 2 weeks
Crew Member
McDonald's
Darwin, NT
01.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new and ongoing staff
- Took a barista course
- Took a management course
- Till balance everyday
- Working early morning shifts
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Year 10 Completion -
Somerville Secondary Collage
Somerville, VIC11.2020
Retail Cert 1 - Retail
Charles Darwin University
Darwin, NT05.2019
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- POS systems
- Goals and performance
Timeline
Store Manager
Platypus Shoes
11.2023 - Current
2IC Manager
Platypus Shoes
07.2023 - 11.2023
Part Time Sales Assistant
BrasNThings
05.2022 - 05.2023
Casual Sales Assistant
Universal Store
12.2021 - 03.2022
Crew Member
McDonald's
01.2021 - 01.2022
Year 10 Completion -
Somerville Secondary Collage
Retail Cert 1 - Retail
Charles Darwin University