Emily Miklosz
Glenmore Park,NSW
Summary
Dynamic and empathetic professional with a proven track record at Danny Met Sally, adept in providing emotional support and life skills development. Excelled in high-stress situations, enhancing client well-being and safety awareness. Achieved notable client satisfaction through effective problem-solving and active listening, showcasing a blend of hard and soft skills essential for diverse environments.
Overview
2
2
years of professional experience
Work History
Support Worker
Danny Met Sally
12.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Administrative Assistant
Actual Rehab
03.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Workers' Compensation Case Manager
EML
05.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled injured workers portfolio and liaised with rehabilitation consultants, doctors and Allied health in getting the injured worker back to work safely.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma - Nursing
TAFE NSW
Meadowbank NSW10.2024
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Life Skills Development
- Cultural Sensitivity
- Problem-Solving
- Patient support
- Active Listening
Timeline
Support Worker
Danny Met Sally
12.2023 - Current
Administrative Assistant
Actual Rehab
03.2023 - 12.2023
Workers' Compensation Case Manager
EML
05.2022 - 03.2023
Diploma - Nursing
TAFE NSW
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