Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Nealon

Shellharbour,NSW

Summary

Qualified NDIS Support worker and Fitness Instructor known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving. Highly motivated, energetic and willing to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Support Worker

EveryHuman
05.2024 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.

Group Fitness Instructor

Viva Leisure
06.2023 - Current
  • Improved class attendance by creating innovative and engaging group fitness routines.
  • Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.
  • Increased member retention by fostering a supportive and motivating exercise environment.
  • Collaborated with fellow instructors to develop new fitness programs, resulting in increased class variety for members.

Creche Assistant

Viva Leisure
06.2022 - 09.2023
  • Ensured physical safety of children by closely supervising during indoor playtime.
  • Supported the learning of social skills by modelling appropriate behaviour and guiding children in resolving conflicts.
  • Maintained clean, organized, and inviting classroom spaces to foster a positive and safe environment.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.

Administrative Assistant

FeatherTop Chalet
09.2016 - 06.2017
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Housekeeping Room Attendant

Accor Hotels
06.2010 - 09.2012
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Education

High School Diploma -

Albion Park High School
2009

Skills

  • Safety awareness
  • Injury Prevention
  • Personalized Instruction
  • CPR training
  • Group Instruction/ Demonstration
  • Childcare
  • Observation and Assessment
  • Customer service-focused
  • Health and safety
  • Data Entry
  • Social media knowledge
  • Emotional support
  • Daily living support
  • Behavioral support
  • Medication administration
  • Documentation and reporting

Certification

  • NDIS Certification
  • Cert III Fitness
  • Level 1 Thump Boxing Certified
  • Les Mills Body balance certified
  • Hospitality Cert III
  • CPR and First Aid Training
  • Working with Children Check
  • RSA

Timeline

Support Worker

EveryHuman
05.2024 - Current

Group Fitness Instructor

Viva Leisure
06.2023 - Current

Creche Assistant

Viva Leisure
06.2022 - 09.2023

Administrative Assistant

FeatherTop Chalet
09.2016 - 06.2017

Housekeeping Room Attendant

Accor Hotels
06.2010 - 09.2012

High School Diploma -

Albion Park High School

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