Emily O'Connor

To Manage the day to day clinic administrative function and provide customer service to patients, undertake admin duties, train and supervisor administration staff within the clinic and work closely with Managers and Head Office to ensure key objectives are meet.

Duties:

• booking patients appointments
• diary management for consultant and Doctor
• Responding to client phones calls, emails and SMS enquires.
• provide assistance
• Kept office operations running smoothly by providing effective leadership and administrative skills.
• Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
• Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
• Keeping the clinic clean and tidy
• managing expense claims for the clinic- Team building
• Handling Money as a day to day task and through a third party.
• Generated reports detailing findings and recommendations.

• Answering inbound calls from families and carers seeking information about age care services
• Assess the potential need for age care services
• Chatting with customers to make sure they have the information and making sure they feel heard
• Proccesssing coro/rejected referral from services proivders and assessors

• Responsible for the personal care and wellbeing of residents
• Helped residents attend mealtimes, and assisting kitchen with meals
• Delivery of meals to residents in their rooms
• Bed making and other room service duties
• Maintaining documentation, paperwork, and filling in charts and noting any changes in resident health.

• Responsible for preparing the kitchen for meals and setting tables
• Delivery of meals to those resident in the dinning room
• Cleaning and assisting the chefs in main kitchen
• Maintaining documentation paperwork and make sure it was filled out each shift.