Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Emily Owen

Perth,WA

Summary

Hardworking, mature, and friendly secondary school student with a diplomatic personality to handle customer complaints, as well as establishing rapport with customers. Excellent multitasking abilities as well as organisation and stress management skills to manage difficult situations gained through a busy customer service environment. Seeking a casual job to gain hands-on experience in a different work environment.

Overview

4
4
years of professional experience

Work History

Visual Merchandiser

Adidas Outlet
10.2022 - Current
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
  • Organized, maintained, and updated information in computer databases.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across stores.

Retail Volunteer

Australian Red Cross Shop
09.2020 - 01.2022
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Responsible for leading group of staff to complete all set tasks and procedures necessary when the manager is absent.
  • Improved overall store appearance through regular cleaning tasks and maintenance activities.
  • Contributed to team success by cross-training in various administrative roles, and providing backup support when necessary.
  • Greeted each customer warmly upon entry, fostering a friendly shopping experience from the start.
  • Maintained open communication lines between all team members, encouraging acollaborative work atmosphere where ideas were shared freely among colleagues.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Customer Service Employee

KFC
11.2019 - Current
  • Managed customer cash and credit card transactions through the EFTPOS machines
  • Resolved customer complaints in a professional and neutral way, ensuring that the customer left satisfied
  • Built strong relationships with co-workers to improve service and overall team compatibility
  • Managed a team of new employees and trained them on the job during highly tense situations
  • Maintained an organised and efficient work environment whilst under a time restriction with limited staff
  • Acquired exceptional stress management from working extremely busy shifts with limited staff.

Education

Bachelor of Science - Nursing

Curtin University
Perth, WA
07.2027

High School Diploma -

Churchlands Senior High School
Churchlands, WA
12.2022

Skills

  • Courteous and Professional
  • Creative problem solving
  • Stress management
  • Multitasking
  • Sales Promotion
  • File Management
  • Computer Proficiency
  • Team Collaboration

Awards

Duke of Edinburgh International Award Bronze and Silver

Languages

Japanese
Professional Working
French
Limited Working

Timeline

Visual Merchandiser

Adidas Outlet
10.2022 - Current

Retail Volunteer

Australian Red Cross Shop
09.2020 - 01.2022

Customer Service Employee

KFC
11.2019 - Current

Bachelor of Science - Nursing

Curtin University

High School Diploma -

Churchlands Senior High School

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Emily Owen