Emily Palermo
Research,VIC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
22
22
years of professional experience
Work History
Cafe Manager
Diamond Creek Rotary Tram Café
2020.06 - 2021.05
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Developed and implemented strategies to promote cafe products and increase sales.
- Kept cafe in full compliance with health code standards.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with customers to assess overall satisfaction, resolve complaints, and promote new offerings.
- Contacted suppliers and place orders.
Office Assistant
McKellar Brothers Pty Ltd
2010.02 - 2015.08
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Wrote out cheques and entered employee payroll details into ANZ online payment.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Input data into spreadsheets and databases.
Personal Assistant to the Managing Director
Alex Fraser Group
2002.02 - 2009.12
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as point of contact between clients, staff and managerial staff.
- Used discretion when handling confidential information.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Filed paperwork and organized computer-based information.
- Led staff in providing high level of service for owner.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Restaurant Manager
Nova Harbour View Appantements
2001.07 - 2002.01
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Manager
Leonardies Restaurant
1999.03 - 2002.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed the floor staff and liaised between floor and kitchen staff
- Managed the bar and payments
- Balanced the till at the end of each shift
Education
Advanced Diploma - Hospitality Management Conventions And Exhibitions
William Angliss Institute of TAFE
Melbourne, VIC11.2000
Skills
- Communication
- Office Organization
- Strong Problem Solver
- Time Management
- Administrative Procedures
Timeline
Cafe Manager
Diamond Creek Rotary Tram Café
2020.06 - 2021.05
Office Assistant
McKellar Brothers Pty Ltd
2010.02 - 2015.08
Personal Assistant to the Managing Director
Alex Fraser Group
2002.02 - 2009.12
Restaurant Manager
Nova Harbour View Appantements
2001.07 - 2002.01
Assistant Manager
Leonardies Restaurant
1999.03 - 2002.04
Advanced Diploma - Hospitality Management Conventions And Exhibitions
William Angliss Institute of TAFE
Similar Profiles
Mohamed Hares AliMohamed Hares Ali
Manger at Amal café and Diamond restaurantManger at Amal café and Diamond restaurant
Molly GlasgowMolly Glasgow
Hostess at Carrols Creek CaféHostess at Carrols Creek Café
Swastik ShresthaSwastik Shrestha
Registered Nurse at Diamond Creek Care CommunityRegistered Nurse at Diamond Creek Care Community