Overview
Work History
Education
Timeline
Generic

Emily Palmer

West Pennant Hills

Overview

6
6
years of professional experience

Work History

Retail Sales Associate / Visual Merchandiser

Beautiful Things By
03.2021 - Current
  • Effectively managed time and prioritised tasks independently throughout the day in a dynamic, small business retail environment, including assisting customers, managing inventory, and supporting product enquiries, selections, and purchases in-person and on the phone.
  • Built strong relationships with customers by developing trust, actively listening, demonstrating enthusiasm for the service the shop provides, and offering personalised support, such as advising on new products that met their needs.
  • Displayed strong teamwork skills by training and mentoring 3+ new team members, providing guidance in both customer service and use of new systems, and adapting priorities to support colleagues during busy periods.
  • Applied problem-solving skills, empathy, and flexibility to manage challenging customer situations and resolve issues related to products and experiences.
  • Proactively identified opportunities to enhance customer experience and improve store presentation through creative visual merchandising strategies, including window displays and accessibility.

Casual Receptionist

Beecroft Osteopathic Clinic
02.2020 - Current
  • Coordinated client appointments, transactions, documentation and general business administration for several practitioners and gained knowledge in healthcare services, including Medicare, insurance, and private health processes.
  • Communicated effectively with patients to address enquiries and scheduling appointments whilst demonstrating professionalism, empathy, and client-centered care to best match their needs to the practitioner and provide support.
  • Consistently and accurately processed and recorded appointment details, payments and claims in alignment with compliance purposes for record-keeping and resolved discrepancies when arose.
  • Exhibited diligence and adaptability by updating practice resources and guidelines to support staff as location and/or services changed (including staffing and systems) and maintained compliance with clinical standards, including safe practices during COVID-19.

Casual Receptionist

RWA Psychology Pty Ltd Trading as RWA Psychology - Family Matters
03.2021 - 12.2021
  • Provided prompt and timely administrative support to clients including addressing enquiries, scheduling appointments and managing payments for 30-50 clients per day to streamline processes to maximise efficiency in a busy clinical setting.
  • Adapted to the unique requirements of each practitioner and client to maintain a well-organised clinic, including managing schedules, room set-up, and cleaning.
  • Demonstrated skilled management of complex and confronting situations with clients by providing accurate information, listening to and acknowledging the client's concerns and offering alternative pathways to resolve issues, and ensure a safe, positive and welcoming environment.
  • Ensured professionalism and strict confidentiality when handling sensitive client information and connecting with other health services by maintaining adherence to privacy standards during all verbal and written communications with clients and various services.

Education

Bachelor of Speech Pathology (Honours) -

Australian Catholic University
North Sydney
12-2025

Timeline

Retail Sales Associate / Visual Merchandiser

Beautiful Things By
03.2021 - Current

Casual Receptionist

RWA Psychology Pty Ltd Trading as RWA Psychology - Family Matters
03.2021 - 12.2021

Casual Receptionist

Beecroft Osteopathic Clinic
02.2020 - Current

Bachelor of Speech Pathology (Honours) -

Australian Catholic University

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Emily Palmer