Emily Phillips
Carnegie
Summary
Responsible and dedicated customer service team member with strong multitasking and organisational skills. Proficient in operating in a fast paced environment and handling difficult situations.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
The Cupcake Queens
10.2021 - Current
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Utilised problem-solving skills to address customer queries and complaints.
- Handled leadership responsibilities and management roles when required.
- Flexibility, adaptability, reliability, and strong time management
Laboratory Technical Assistant
Rossjohn Laboratory
03.2024 - 12.2024
- Performed common lab tasks and assisted the laboratory in technical duties.
- Maintained a safe and clean laboratory environment by adhering to established protocols and guidelines.
Coach and Umpire
Caulfield District Netball Association
01.2019 - 11.2023
- Demonstrated leadership qualities towards a large group of young players and parents
- Communicated with a range of individuals and groups
- Stayed composed and professional in high-pressure and emotionally challenged situations with coaches, players, and parents
Education
Bachelor of Science - Physiology
Monash University
Kilvington Grammar School
11.2023
Skills
- Approachable
- Positive Attitude
- Hardworking
- Energetic
- Strong communication skills
- Responsible
Personal Information
Date of Birth: 11/24/05
Timeline
Laboratory Technical Assistant
Rossjohn Laboratory
03.2024 - 12.2024
Customer Service Assistant
The Cupcake Queens
10.2021 - Current
Coach and Umpire
Caulfield District Netball Association
01.2019 - 11.2023
Bachelor of Science - Physiology
Monash University
Kilvington Grammar School