Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emily Pinkney

Summary

Relocating to London in June 2025.

Dynamic early education and hospitality professional with a proven track record across diverse industries. Skilled in problem-solving, collaboration, and adapting to fast-paced environments, while maintaining efficiency and professionalism. Passionate about continuous growth and driving exceptional results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front of House Server

The Plate Toowoomba
11.2024 - Current
  • Front of House server in a mid-level, upscale restaurant dedicated to providing guests with an unforgettable dining experience through exceptional service, in-depth menu knowledge, and a warm, welcoming atmosphere.

Lead Educator

Only About Kids (Oak) Storyhouse
09.2021 - Current

Leadership and Growth: Promoted to Educational Leader due to demonstrated professional growth. Overseeing the implementation of age-appropriate, play-based curriculums that support children’s cognitive, social, and emotional development.

Regulatory and Ethical Practices: Integrated EYLF and ACECQA standards into daily practice while upholding ethical leadership, and ensuring compliance with educational guidelines and regulations.

Team Collaboration and Innovation: Fostered a cohesive, collaborative team environment, supporting professional growth, and integrating innovative solutions and best practices into the curriculum.

Stakeholder Communication: Built strong relationships with internal and external stakeholders, including parents, and represented the service at professional development meetings and conferences.

Operational Management: Acted as Designated Responsible Person, overseeing operational procedures, safety checks, and incident reporting in the absence of management.

Experienced Bartender

The Irish Club Hotel
02.2022 - 10.2024
  • Provided high-quality service in a dynamic venue, creating memorable experiences for guests.
  • Adapted seamlessly between the calm atmosphere of the restaurant and the fast-paced environment of a busy night.
  • Maintained high levels of service and efficiency, managing both quieter periods and peak times.
  • Upholding state regulations for the Responsible Service of Alcohol and handling related issues with professionalism and care.

Bartender

The Cube Hotel
02.2021 - 11.2021

Co-Lead Educator

Busy Bees Education
02.2020 - 09.2021

Assistant Educator

Green Leaves Early Education Ashgrove
03.2019 - 10.2019

Early Childhood Educator Trainee

Mirambeena Children’s Centre C&K
09.2015 - 03.2019

Education

First Aid and CPR Certificate -

HLTAID009-12
08.2024

Diploma of Travel and Tourism -

Flight Centre Academy
01.2024

Diploma of Early Education and Care -

Kath Dickson Institute
11.2022

Certificate III in Early Education and Care -

Cedar Centre Training
04.2018

QCE -

Centenary Heights State High School

Skills

  • Interpersonal Skills: Proven ability to build and maintain positive relationships through effective communication and empathy
  • Active listening and range of engagement: Skilled in active listening and engaging with diverse perspectives to foster meaningful conversations and collaboration
  • Innovative Thinking and Ethical Leadership: Demonstrated innovative problem-solving abilities, paired with a strong commitment to ethical leadership and decision-making
  • Adaptability: Highly adaptable, with the ability to thrive in changing environments, and navigate challenges with flexibility
  • Strong Customer Service: Exemplary customer service skills, consistently exceeding expectations through proactive problem-solving, and personalized attention
  • Initiative and self-motivation: Proactively takes ownership of tasks and projects, identifying opportunities for improvement, and implementing solutions independently, while staying self-motivated to achieve goals with high standards of performance

Certification

  • RSA - Responsible Service of Alcohol - 03/02/2021
  • Qualified First Aid - 06/08/24

References

  • Rachel Willson, Service Manager, Oak on Jellicoe, director.jellicoest@shel.edu.au
  • Moira Downing, 2IC, Oak on Jellicoe, moira.downing@hotmail.com
  • Kris Newson, Venue Manager, The Plate, Toowoomba, hello@theplaterestaurant.com.au

Timeline

Front of House Server

The Plate Toowoomba
11.2024 - Current

Experienced Bartender

The Irish Club Hotel
02.2022 - 10.2024

Lead Educator

Only About Kids (Oak) Storyhouse
09.2021 - Current

Bartender

The Cube Hotel
02.2021 - 11.2021

Co-Lead Educator

Busy Bees Education
02.2020 - 09.2021

Assistant Educator

Green Leaves Early Education Ashgrove
03.2019 - 10.2019

Early Childhood Educator Trainee

Mirambeena Children’s Centre C&K
09.2015 - 03.2019

First Aid and CPR Certificate -

HLTAID009-12

Diploma of Travel and Tourism -

Flight Centre Academy

Diploma of Early Education and Care -

Kath Dickson Institute

Certificate III in Early Education and Care -

Cedar Centre Training

QCE -

Centenary Heights State High School
Emily Pinkney