IT Service Desk Specialist
Higer Bus Company Limited
09.2022 - 01.2023
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Assisted employees who were isolated at home to work remotely during the pandemic, instructing them on the proper way to connect to the Internet and setting up their computers.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended monthly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Installed, configured and maintained computer systems and network connections.
