Emily Renaud

Key responsibilities

• Inspire and motivate team with a 'lead by example' ethos to work cohesively in delivering an exceptional customer experience while achieving targets.
• Foster a positive work environment that motivates employees towards achieving their potential while contributing significantly towards overall business success.
• Analyse sales reports, data and customer feedback to align product offering with current purchasing and market trends.
• Develop strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
• Analyse financial reports to manage costs while maximising profitability.
• Deliver and oversee business budget planning and administration, accounting functions, purchasing, and fortnightly payroll to handle financial needs.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Maintain a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Evaluate competitors offerings to identify gaps in the market for unique selling propositions to attract new customers and inspire return customers.
• Introduce new methods, practices, and systems to increase team productivity and engagement

Key achievements

• Established strong team, supplier and customer relationships quickly after purchase business.
• Strengthened store reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Developed a high-performing team through effective recruitment, training, active communication and performance management.

Key responsibilities

• Lead and develop Ella Bache franchise store owners, store managers and team members, ensuring the provision and delivery of exceptional customer service
• Provide ongoing support and education in relation to the company expectations relating to customer service and development
• Manage time effectively to ensure days are structured to support franchisees and teams while adhering to required reporting and administration expectations
• Lead the development and engagement of team member’s behavioural values focused on integrity, customer service procedures and protocols, whilst continually maintaining personal responsibility for delivering consistently high reflections of company values and vision
• Analyse salon data by reviewing reports and finding opportunities for growth, implementing business initiatives and strategies to promote revenue growth and drive financial outcomes. Grow individual salons by monitoring KPI performance and working with owners, managers and team members to set incentives and increase productivity and sales
• Regularly conduct alignment reports regarding best practice, ensuring compliance with franchise requirements and company policy and vision
• Review digital platforms to ensure on brand and within franchising parameters
• Review and ensure monthly promotional and marketing material is merchandised and installed as per franchise requirements
• Ensure salon reports are submitted accurately in a timely manner adhering to franchise requirements, enabling analysis of sales and performance and development of strategies where required to identify sales gaps, optimise growth and target opportunities
• Manage responsibilities associated with the recruitment and onboarding of team members, ensuring the delivery of clear, concise recruitment campaigns, lawful selection processes, and the development and delivery of procedures aimed at the attraction, education and retention of valued, driven and passionate professionals
• Conduct interviews, evaluating and assessing suitability of candidates interested in becoming future Ella Bache franchisees. Assessment outcome dependant on reports compiled and submitted to head office, ensuring potential franchisees are aligned with the vision, values and culture of the company
• Manage call cycle to optimise communication and maximise opportunities in driving salon sales and budgets
• Contribute to event planning and attend events for salon support
• Direct, implement and instruct the correct understanding and use of operational guidelines for new and ‘at risk’ franchises to manage wage costs and budgeting through P&L analysis and roster management
• Autonomously direct continuous improvement and performance by developing and implementing analysis driven solutions and problem solving actions supporting and driving team management, team work and business acumen in line with the company’s strategic directions and strategies

Key achievements

• Exceeding budget by second month in employment, making budget over 85% of employment period
• Drive and exceed wholesale salon budgets throughout Queensland territory (29 salons)
• Developed a strong partnership with internal support networks, creating and driving the company’s strategic direction, policies and projects, ensuring all deliverables are communicated, understood and met in order to achieve key expectations
• Quickly developing strong relationships within network resulting in regular positive feedback to head office
• Development of key initiatives for use nationally to drive teams towards targets and goals
• Lead over 300+ Ella Bache team members throughout Queensland, liaising with Franchise owners, managers and team members to offer direction and support through business planning, training and operational needs analysis, local area marketing planning, team meetings to drive engagement, and individual team member performance reviews.
• Relaying and relating an extensive personal career managing all aspects of business by working closely with internal networks, franchise owners and team members to maximise optimum levels of operational effectiveness
• Effective communication reflecting my passion and empathy in developing and driving people, service, sales, performance and the desire to engage and grow whilst achieving business goals and expectations

Key responsibilities

• Proactively build relationships with both existing and potential stockists across two brands (cosmeceutical skin care and make-up).
• Maintain and grow existing accounts by working with stockists to forward plan for their business.
• Provide continual support to stockists through coaching, training, events and promotions.
• Identify specific customer account requirements and initiate growth strategies
• Source new business opportunities through business prospecting and leads with presentation of brands to both beauty and medical prospects
• Deliver formal college and in salon training
• Timely and accurate administration management and reporting

Key Achievements

• Conducting gap analysis of regional stockists and identifying a lack of training previously offered or delivered in an area with multiple stockists
• Arranged and delivered formal training in order to drive sales, develop and re-motivate stockists
• Resulted in fully booked training day with stockist feedback of feeling re-motivated and re-engaged with the brand
• Quickly developed good relationships with stockists with feedback given to head office that I am engaged in helping with their business and excellent at follow up
• Held two events within the second month of being with the company, generating higher sales than any previous events held with the stockists

Key Responsibilities/Achievements

• Creating a welcoming environment by maintaining a high level of professionalism and customer service both on the telephone, email and through face to face patient engagement.
• Problem solving and complaint management through liaising between patients, doctors and supplier company representatives to enable positive outcomes and meet patient expectations.
• Organising and coordinating administrative duties and office procedures to ensure productive day to day management of clinic.
• Overseeing and managing patient appointments through effective scheduling and efficient communication with both patients and doctors.
• Managing competing priorities to ensure a timely and productive daily running of the clinic.
• Marketing and promotion of business through social media planning and delivery, and creating events and offers through company email marketing software.
• Developing appropriate policies and procedures for the smooth and efficient running of the practice on a daily basis.
• Reviewing and monitoring systems, processes and procedures while recognising and implementing changes and improvements as necessary
• Preparing financial and analytical reports.
• Managing stock supplies and orders
• Co-ordinating merchandising displays and driving promotional activities

Key Responsibilites/Achievements

• Joint owner in a family run business including a bespoke custom picture framing business comprised of two retail shops an industrial workshop and a coffee shop
• Developed and implemented the rebranding, business sales and marketing strategies to drive strategic growth and support achievement of revenue goals increasing sales by over $600,000
• Delivering ongoing coaching to all staff members across the three business outlets aligned with meeting company standards and values to create and maintain an exceptional customer experience
• Managed responsibilities associated with Human Resources including interviewing, employing and training new staff members, conflict resolution, performance management and career development
• Lead the development of customer service procedures, taking responsibility for consistency in high level customer service, professionalism and workmanship across all three retail outlets
• Maintained the leading knowledge in emerging trends, product knowledge and design techniques to coach staff and inspire and educate customers
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Oversaw business budget planning and administration, accounting functions, book-keeping, purchasing and weekly payroll to handle the businesses financial requirements

Key Responsibilities/Achievements

• Deliver practical and theoretical training and assessment of Beauty Therapy modules
• Support and guide students throughout learning and assessment
• Provide effective verbal and written feedback to ensure development of student skills
• Prepare lesson plans and evaluation sheets before and after lesson delivery
• Assess and mark assignments and both practical and theoretical examinations while providing clear and constructive feedback to learner
• Remain current and up to date with industry changes, training material, industry standards and educational requirements
• Validation and moderation of assessment tools and judgements aimed at aligning with units of competency and increasing quality of assessment

Key Responsibilities/Achievements

• Responsible for all operational aspects pertaining to the operation of a large cosmetic retailer, including but not limited to, inventory control, tester and supply ordering, stocktake, designation of brand managers, visual merchandising, eventing, promotions and daily action planning
• Planning and driving the daily activities of the team to achieve store budgets, KPI's and adhering to company values and goals
• Achieving store targets and KPI’s (reaching financial targets in 14 out of 16 months)
• Training and developing new and current staff to achieve company targets and services and comply with company policies and procedures
• Strategically managing staff and floor plan to maximise profitability
• Monthly visual merchandising change-over
• Commitment to promoting and developing a team focused on an outstanding customer experience
• Knowledge of all products in store and ability to find solutions to meet customer needs and requirements
• Encourage and coach team for personal and professional development
• Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
• Onboarded new employees, including training, mentoring and new hire documentation
• Evaluated employees' strengths and assigned tasks based upon experience and training

Key Responsibilities/Achievements

• Effectively plan to maximise access and grow sales in targeted areas
• Research and identify new sales opportunities and develop plans to maximise these opportunities
• Develop new business, expand territory growth and brand awareness by building relationships with prospective customers
• Provide recommendations and work with the National Sales Manager to implement retail incentive plan to be commensurate with high sales volume within individual businesses
• Identify specific customer account requirements and initiate growth strategies
• Identify “gaps” in existing and future accounts stock holding and sales activity to determine strategy for integrating new ranges or complete product line in-store to increase sales growth and client demographic
• Deliver product knowledge and practical training for beauty therapists and spa / salon owners at the Sothys Queensland Training Academy on two days of each week
• Increase technical and brand awareness through education to encourage a higher volume of retail sales in individual businesses.
• Conduct product knowledge training sessions within colleges and training centres
• Deliver “Train the Trainer” product knowledge days to trainers involved in Beauty colleges stocking the Sothys brand
• Generate interest, enthusiasm and active classroom participation during product knowledge training