Summary
Work History
Skills
Professional Summary
Employment Summary
Education & Certifications
References
Timeline
Overview
Generic

EMILY RENELT

Summary

  • Skilled, cooperative, and empowering team member with a professional approach.
  • Resourceful, fast-learning and diligent with various reports and tasks assigned
  • Highly driven and committed individual, consistently striving to achieve exceptional results and meet deadlines with unwavering dedication and determination.

Work History

Contract Administrator

TRANSPORT FOR NSW
07.2023 - Current
  • Prepare and issue offline letters including conversion letters for SCATS employees.
  • Provide comprehensive training and ongoing support to new employee's.
  • Responsible for preparing all offer letters and conducting pre-employment checks for TfNSW, RMS, NSWT & SYDT Award staff. Ensure efficient and effective preparation offer letters and the completion of mandatory pre-employment checks for TfNSW Award staff.
  • Provide a range of administrative and support services with a focus on volume recruitment activity to ensure the Talent Teams function effectively and efficiently.
  • Compile offer documentation and ensure pre-employment checks are completed in line with policy requirements before returning to requestor.
  • Adapt processes and techniques to facilitate efficient team unit operations in line with agency standards, policies and procedures.
  • Assist with volume recruitment campaigns and initiate checks and generate offer letters within strict
    timeframes.
  • Informing Talent Specialists of any issues and delays with pre-employment checks.
  • Completion of the preparation of offer letters and related on-boarding documentation and monitor submission and completion of documentation to ensure a timely commencement of the new hire.
  • Support the contract administration processes to source, book and engage external suppliers, external venues and network resources.
  • Manage and monitor completion of pre-employment checks to ensure compliance and a timely commencement of the new hire.
  • Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible.

Shared Services Support Officer

TRANSPORT FOR NSW
01.2023 - Current
  • First point of contact for both internal and external customers of Transport for NSW. Answering enquiries with a high level of customer service, transferring enquiries to the required team and requesting assisting with escalations when necessary both over the phone and through MyTransport – an email/ticket system.
  • Working in a high pace environment, with a sense of urgency ensuring the customers’ needs are met in a timely and satisfactory manner.
  • Liaising with Supervisors to raise issues or to confirm information provided on documents.
  • Maintaining privacy and confidentiality at all times, living the Transport for NSW values and proudly representing the organisation.
  • Supporting and assisting colleagues on a daily basis as well as training individuals within our team on particular processes.
  • I am highly proficient and trained in using Transport’s programs and software, including SAP Business Client, Objective, Equip, Teams, IPScape, MyTransport Console, as well all Microsoft programs. These systems are
    utilised in my current role as they hold employee data, where documents are filed, and timesheets are processed; these are all profoundly used to assist both internal and external customers as well as carrying out business processes.

Real Estate Sales & Administrator

Yamba Valley Real Estate
, NSW
01.2022 - 12.2022
  • Possess extensive experience in drafting professional appraisals and presenting to clients.
  • Provide comprehensive administrative support to the director, ensuring efficient management of their schedule, correspondence, and other essential task.
  • First point of contact for all external and internal clients
  • Undertake market research to understand the market and current trends.
  • Orchestrating the committee meeting and meticulously preparing the essential documents to facilitate a seamless management delivery
  • Allocating enquiries to the correct employee or department or dealing with the enquiry in the first instance myself. This can include, transferring of calls, email correspondence and recording of documents.
  • Maintaining privacy and confidentiality by abiding by the Real Estate institution's policies and standards at all times.
  • High level computer skills, including Microsoft Office – Word, Excel, PowerPoint and Council’s systems and programs.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Drafting and distribution of routine correspondence, whether it be verbal, emailed or written.
  • Processed financial documents, contracts, expense reports and invoices.

Skills

  • Take the initiative to progress and deliver own
    work and that of the team or unit
  • Advanced keyboard/data entry and administrative skills
  • Collaborate to continually improve knowledge, build capability, and improve consistency and service quality
  • Demonstrate knowledge of the services provided and relay knowledge to customers
  • Identify and respond quickly to customer needs
  • Consider customer service requirements and develop solutions to meet needs
  • Resolve complex customer issues and needs
  • Cooperate across work areas to improve outcomes for customers
  • Make effective use of records, information and knowledge management functions and systems
  • Capacity to meet deadlines and prioritise responsibilities
  • Clear communicator with proven ability to facilitate accurate information
  • Autonomous leader and team worker
  • Excellent written and oral communication skills
  • Ability to adapt in new business environments
  • Proficient with MS office (Word, Excel, Outlook & Publisher)
  • Proficient with SAP, Business Client, Objective, Equip, Success Factors, Teams, IPScape, Genesys Cloud, MyTransport Console, as well as Adobe and Microsoft programs

Professional Summary

Enthusiastic, dedicated, and professional Contracts Administrator with Transport for NSW with in-depth skills and experience. Highly skilled at quality administrative services and completing task within set timeframes, competing client demands and prioritising tasks. The ability to address unforeseen issues, complete high volumes of work and ability to work independently. Confidently undertakes and adapts to new processes and techniques to facilitate efficient team operations in line with agency standards, policies and procedures. Strong ability to llustrate the five ways of leading behaviors to realise organizational outcomes for customers, people, and communities for the greater good.Known for inspiring team members and working well in challenging and deadline-orientated environments.

Employment Summary

Contracts Administrator                                                                                      June 2023 - Current

Transport for NSW 

Shared Service Support Office                                                                           January 2023 - June 2023

Transport for NSW          

Yamba Valley Real Estate                                                                                     January 2022 - December 2022

 Executive Assistant 

Education & Certifications

  • Certificate of Real Estate Registration
  • Current Working with Children Check - WWC2236332E
  • Current Police Check
  • Current First-Aid Certificate & CPR
  • Certificate III Disability support

References

Available upon request

Timeline

Contract Administrator

TRANSPORT FOR NSW
07.2023 - Current

Shared Services Support Officer

TRANSPORT FOR NSW
01.2023 - Current

Real Estate Sales & Administrator

Yamba Valley Real Estate
01.2022 - 12.2022

Overview

2
2
years of professional experience
EMILY RENELT