Emily Reynolds
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
National Business Development Manager
Cleanroom Garments
04.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Negotiated lucrative contracts with suppliers and vendors, securing favourable pricing and terms for the company.
Senior Key Account Manager
Rentokil Initial
02.2018 - 04.2022
- Year running recognition for performance across Australia, taking out Account Manager of the Year or special recognition with multiple awards Annually
- Increased profit and portfolio growth across accounts starting with a portfolio of $2.8M and growing to a current value of $7.6M
- Increased client retention by developing and implementing customized account management strategies.
- Strengthened relationships with key clients through regular communication and proactive problem solving.
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
Territory Manager
Rentokil Initial
01.2017 - 01.2018
- Rookie of the Year/Rising Star Winner for best performance to budgets
- Eastern Seaboard Newcastle and above Top Hygiene Consultant 13 Months running
- Creating bespoke solutions and consumable outlays for clients inside their washroom, business and hospitality venues
- Acting Account Manager throughout the year offering support to our top tier clients managing an additional portfolio in excess off $3m
- Supply oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Business Development Executive
Sheffield Group
02.2017 - 08.2017
- 6 Month Temp Contract
- Develop next level business partnerships and achieve growth targets
- Establish, develops and maintain business relationships with potential merchants
- Identify leads and opportunities through targeted marketing strategies
- Attend meeting, events and trainings to keep abreast of the latest developments
- Supply oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Account Manager, Wholesale & Online Sales Manager
Port Container Services
10.2015 - 02.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed inventory effectively for optimal product availability and minimized overstock situations.
- Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships.
- Boosted online sales by implementing effective digital marketing strategies and campaigns.
- Managed a team of sales representatives to ensure consistent achievement of monthly sales targets.
- Analyzed customer data to identify trends and opportunities for targeted sales initiatives.
Sales, Marketing & Communications Leader
Golden Glow
10.2012 - 10.2015
- Maintaining constant excellence in customer service
- Analyzing the potential and growth of current and future marketing campaigns
- Handling our member retentions department
- Assisting on average of 70+ incoming calls a day and handing all customer complaints
- Oversight and maintenance on marketing campaigns and advertisements.
- Enhanced client relationships by providing personalized customer service and addressing concerns promptly.
- Collaborated with sales team members to strategise new approaches for reaching target markets and expanding company reach.
Education
High School Diploma -
Callaghan College Jesmond Campus
Jesmond, NSWSkills
- Project Management
- Conflict Resolution
- Decision Making
- Budget Management
- CRM proficiency
- Territory management
- Contract management
- Relationship management
- Sales pipeline management
- Sales forecasting
Timeline
National Business Development Manager
Cleanroom Garments
04.2022 - Current
Senior Key Account Manager
Rentokil Initial
02.2018 - 04.2022
Business Development Executive
Sheffield Group
02.2017 - 08.2017
Territory Manager
Rentokil Initial
01.2017 - 01.2018
Account Manager, Wholesale & Online Sales Manager
Port Container Services
10.2015 - 02.2017
Sales, Marketing & Communications Leader
Golden Glow
10.2012 - 10.2015
High School Diploma -
Callaghan College Jesmond Campus
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