Emily Richards
Cardiff South
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Liberty Network Services
05.2016 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Collecting financial documents.
- Performing credit checks.
- Ensuring compliance with lending regulations and policies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Processing loan applications.
- Coordinating with loan officers and underwriters.
- Maintaining accurate loan documentation and records.
- Handling customer enquiries and providing support throughout the loan process.
- Delivered excellent customer service through prompt responses to client enquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Liaised between clients and third parties to maintain effective lines of communication.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Equipment Finance Manager
Newcastle Commercial Finance Pty Ltd
08.2007 - 04.2016
- Preparation of Loan Documentation - Paid attention to detail while completing assignments
- Ensuring compliance with lending regulations and policies
- Client Signups to ensure seamless equipment & vehicle finance settlement process.
- Coordinating with loan officers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Overseeing the customer service division.
- Handling of customer enquiries and providing support throughout the loan process.
Bar Staff Member
Belmont 16 Footers
12.2010 - 03.2014
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Collaborated with team members to ensure smooth service during peak hours.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Worked effectively in fast-paced environments.
Education
Certificate III in Business Administration
Tafe
Newcastle Campus 08-2012
High School Diploma -
Cardiff High School
Cardiff12-2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Liberty Network Services
05.2016 - Current
Bar Staff Member
Belmont 16 Footers
12.2010 - 03.2014
Equipment Finance Manager
Newcastle Commercial Finance Pty Ltd
08.2007 - 04.2016
Certificate III in Business Administration
Tafe
High School Diploma -
Cardiff High School
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