Summary
Overview
Work History
Education
References
Training
Timeline
Generic
Emily Roberts

Emily Roberts

Benalla,VIC

Summary

Oracle Sales Account Manager Services professional with expertise in client relationship management and service delivery. Proven track record in coordinating client support, ensuring service quality within SLA, and navigating Oracle processes. Achieved revenue growth through effective account management and high productivity in complex sales environments. Skilled in business development and operations with strong problem-solving capabilities.

Overview

7
7
years of professional experience

Work History

Senior Service Delivery Management Consultant (SSO)

Oracle Health
Melbourne, VIC
02.2024 - Current
  • Served as primary Oracle contact for high-value healthcare clients across Australia.
  • Oversaw sales account service by Oracle, relationship account management, and support services guidelines.
  • Cultivated strong relationships with internal senior leadership and client executives.
  • Coordinated support activities to ensure compliance with Service Level Agreements.
  • Guided customers in effectively utilising Oracle support services, tools, and systems.
  • Ensured high service quality by managing support teams and maintaining accountability.
  • Facilitated renewal process for client support contracts.
  • Communicated relevant Oracle events and opportunities to clients.

Service Delivery Management Consultant (SSO)

Oracle Health
05.2023 - 02.2024
Cultivated executive-level relationships as trusted advisor, aligning Oracle services with client strategic objectives.
  • Oversaw full lifecycle of support services, achieving over 90% SLA compliance through proactive incident resolution.
  • Delivered consultative guidance on leveraging Oracle tools, enhancing issue resolution time and product utilisation.
  • Facilitated renewals and extensions of service contracts by demonstrating value and mitigating risks.
  • Coordinated cross-functional collaboration among technical, sales, consulting, and product teams for consistent support delivery.
  • Provided tailored executive reports and participated in service reviews to highlight performance insights and risks.
  • Identified upsell and cross-sell opportunities by assessing client needs and future objectives.
  • Achieved high customer retention by managing a diverse portfolio of hospitals and health services.

Client Relationship Account Manager

Global Health Limited
Melbourne, VIC
09.2022 - 04.2023
  • Executed implementation of SaaS-based IPEMR across NSW successfully.
  • Achieved four integrations of SaaS solutions in private hospitals throughout VIC, SA, and NSW.
  • Conducted onsite training sessions using UAT environments to enhance user proficiency.
  • Facilitated remote training via Microsoft Teams, utilizing UAT environments for effective learning.
  • Delivered product demonstrations to potential customers during company tenders effectively.
  • Provided standby support for clients during Go-Live, resolving issues in Production and UAT environments.

Project Management Officer

Global Health
Melbourne, VIC
06.2022 - 09.2022
  • Coordinated project activities through effective communication with customers and project teams.
  • Supported senior team members with administrative tasks, including meeting scheduling and documentation.
  • Liaised with product development teams to stay informed on technology and processes.
  • Completed project-related tasks within agreed standards and timelines.
  • Maintained accurate records of time spent on projects and internal activities.
  • Utilized project management tools, including PRINCE2 methodologies, Confluence, Jira, and Microsoft Projects.
  • Created comprehensive user guides for products to enhance usability.
  • Developed custom client forms using Sass-based software and HTML.

Assistant Coordinator at St Martin of Tours Rosanna OSH Club

Junior Adventures Group/ OSH Club
09.2019 - 06.2022
  • Required at St Martin of Tours primary school to support, observe, and provide needs and services to children in outside school hours care.
  • Planned and encouraged healthy eating, inclusivity, and physical education program for children, as well as supporting growth and fun learning opportunities.
  • Manage a team of educators to ensure that children were safe and always looked after.
  • Required to sign children in and out of care as well as identify problems or concerns to parents via completion of an incident report and observational report.
  • Planned and assisted my team to run sporting programs, art and craft and cooking classes to support physical fitness and wellbeing.
  • Responsible for the completion of department requirements and signed off on staff records and evaluation reports.

Administration department

Nabenet Health
02.2019 - 06.2019
  • Required to answer phone calls and assist clients with occupational rehab providers and consultants.
  • Prepped referrals, invoices and sent letters to clients, insurance agents and others based on daily tasks provided.
  • Worked in a team to ensure deadlines were met and clients' needs were a priority.

Health Information Services Department

The Alfred Hospital
Melbourne, VIC
03.2018 - 11.2018
  • Collected patient files from wards at The Alfred, preparing them for online transfer.
  • Ensured accurate conversion of paper records to digital format using scanning facilities.
  • Delivered bedside mobile workstations across Alfred, Sandringham, and Caulfield Hospitals.
  • Identified and corrected errors in patient files, ensuring data accuracy.
  • Collaborated with team members to meet deadlines for online record submissions efficiently.

Education

Graduate - Health Science

Monash University
Melbourne, VIC
01.2021

VCE Certificate -

OLMC Heidelberg
Heidelberg
01.2017

References

On request

Training

  • CPR, 2022
  • First Aid, 2021
  • Education in food handling and work safety
  • Current Working with Children check
  • Certificate of Mandatory Reporting and Other Obligations- Protecting children (Government schools)

Timeline

Senior Service Delivery Management Consultant (SSO)

Oracle Health
02.2024 - Current

Service Delivery Management Consultant (SSO)

Oracle Health
05.2023 - 02.2024

Client Relationship Account Manager

Global Health Limited
09.2022 - 04.2023

Project Management Officer

Global Health
06.2022 - 09.2022

Assistant Coordinator at St Martin of Tours Rosanna OSH Club

Junior Adventures Group/ OSH Club
09.2019 - 06.2022

Administration department

Nabenet Health
02.2019 - 06.2019

Health Information Services Department

The Alfred Hospital
03.2018 - 11.2018

Graduate - Health Science

Monash University

VCE Certificate -

OLMC Heidelberg

Similar Profiles

CREATE PROFILE
Emily Roberts