Emily Robin
Rockhampton,QLD
Summary
I'm a motivated and driven business trainee with experience in various business sectors. Strong grasp of business principles and strategies gained from hands-on training and projects. Skills include productivity, efficient completion of tasks, analytical thinking, problem-solving, and effective communication and customer service, which have resulted in significant improvements in previous work settings. Demonstrated ability to adapt to new environments and learn quickly, yielding positive impacts on team productivity and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SQW Business Trainee
Apprentices and Trainees Queensland
Rockhampton, QLD
05.2025 - Current
- Conducted market research to identify potential host companies.
- Performed administrative tasks such as filing paperwork, laminating, binding, and completing spreadsheets.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintain a positive working relationship with fellow staff and management.
House Sitter/Family Babysitter
Megan Miller
Rockhampton, QLD
06.2024 - 02.2025
- Using problem-solving skills to anticipate potential issues before they arise.
- Maintaining a positive attitude while being patient and understanding with the children.
- Transporting children to school, sports activities, or other engagements when necessary.
- Providing a safe environment for children to explore their curiosity and creativity.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
Christmas Causal Bartender/Food and Beverage Attendant
Berserker Tavern
Rockhampton, QLD
11.2024 - 01.2025
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties, including restocking supplies and assisting in setting up and closing down the bar.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
Christmas Casual Retail Assistant
Kmart
Rockhampton, QLD
10.2023 - 07.2024
- Participated in team meetings to discuss sales goals and strategies.
- Provided excellent customer service by listening to customer requests and responding promptly and efficiently to their needs.
- Worked closely with colleagues to ensure smooth operation of the store during peak holiday season.
- Ensured compliance with health and safety regulations.
- Assisted in stocking shelves, unpacking shipments, and organizing the store.
- Performed inventory counts of merchandise on hand.
Casual Fast Food Team Leader
Mcdonalds
Rockhampton, QLD
02.2022 - 09.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Communicated effectively with management regarding operations issues or concerns.
- Assisted in the training of new team members to ensure proper food safety and customer service.
Skills
- Inventory management
- Established a good working relationship with my fellow employees through strong and effective written and verbal communication
- Ability to give constructive feedback to peers in a respectful manner
- Leadership skills involve providing assistance to managers in the workplace (eg, handling the organisation of break times, being trusted to care for the store, and looking after staff while managers are dealing with management duties
- Can demonstrate good practice of health and safety protocols
- Accurately handling cash/eftpos transactions
- Strong will to learn
- Motivation and drive
- Great attention to detail
- Answering counter enquires and handling complaints
- Phone etiquette
- Excellent computer knowledge and efficient use of Microsoft Suite
- Completing general office duties like filling and scanning paperwork, writing up spreadsheets, laminating, and binding books together
Certification
- Working with children's card (Blue Card)
- NDIS worker screening (yellow card)
- First Aid/CPR certificate
- RSA certificate
- RSG certificate
- P2 driver's license
References
- Kimberley Campbell - Field Officer/Project coordinator - 0429 070 385
- Jodie Van Arkel - Work and Study program leader - 0448 089 638
Timeline
SQW Business Trainee
Apprentices and Trainees Queensland
05.2025 - Current
Christmas Causal Bartender/Food and Beverage Attendant
Berserker Tavern
11.2024 - 01.2025
House Sitter/Family Babysitter
Megan Miller
06.2024 - 02.2025
Christmas Casual Retail Assistant
Kmart
10.2023 - 07.2024
Casual Fast Food Team Leader
Mcdonalds
02.2022 - 09.2023
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